Team Lead, Market Operations

Carvana

Confirmed live 4 days ago Trusted

Remote

Quick summary

Work type: Remote
Location: Grand Rapids, MI
Posted: 14 days ago
Freshness: Confirmed live 4 days ago
Nearby: 22 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $191k

$141k most similar roles pay here $229k

This listing doesn't post a salary. Most similar roles pay $160,250–$220,900.

Based on 239 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 51 open roles on FindRole.

Listed pay typically runs $65,000–$76,500 across 10 roles with salary data.

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View all roles at Carvana

At a glance

TL;DR · Team Lead, Market Operations

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Team Lead, Market Operations joins the Market Operations department to oversee local hub operations including market launch, logistics, consumer branding, and team engagement. This role involves managing the daily employee and customer experience while proactively identifying solutions to operational roadblocks. You will be responsible for interviewing, onboarding, training, and developing a team of Customer Advocates through performance check-ins and goal setting. Day-to-day tasks include generating reports for management, resolving complex customer issues, and performing hands-on tasks like washing cars or delivering vehicles via single-car haulers. The ideal candidate possesses over five years of experience in customer-facing environments and three years of management experience. Preferred skills include an analytical mindset, logistics experience, and proficiency with Salesforce or Tableau to support the team's success in a fast-paced automotive retail environment.

Skills

Salesforce Tableau Logistics Strategic Planning Process Improvement

What you'll do

Manage daily operations, logistics, and market success for the local Carvana hub.
Recruit, onboard, train, and mentor a team of Customer Advocates to ensure their professional growth.
Conduct performance check-ins and provide consistent feedback to improve team skills and goals.
Generate and present regular operational reports to upper management.
Perform hands-on tasks including washing cars and delivering vehicles to customers in the field.
Resolve complex and sensitive customer-facing issues while maintaining a high standard of service.
Identify and implement process improvements to enhance both the customer and employee experience.

What we're looking for

Must have 5+ years of work experience in a customer-facing team environment.
Must have 3+ years of management experience.
Proven history of developing, coaching, and training employees.
Experience with strategic planning, process improvement, and guiding teams to exceed goals.
Excellent interpersonal and leadership skills.
Ability to solve complex problems while maintaining a focus on the customer experience.
Must be able to read, write, speak, and understand English.
Bachelor’s Degree.

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