Team Lead, Market Operations

Carvana

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Quick summary

Work type
On-site
Location
Delanco, NJ
Posted
17 days ago
Freshness
Confirmed live today

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Salary context

How this pay compares to similar roles

Similar $187k
$134k most similar roles pay here $227k

This listing doesn't post a salary. Most similar roles pay $157,200–$217,575.

Based on 240 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 63 open roles on FindRole.

Listed pay typically runs $65,000–$75,000 across 14 roles with salary data.

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At a glance

TL;DR · Team Lead, Market Operations

Team Lead, Market Operations joins the Market Operation department to manage local hub operations including market launch, logistics, consumer branding, and team engagement. This role involves overseeing daily operations, identifying business trends to solve roadblocks, and managing the employee and customer experience. You will be responsible for interviewing, onboarding, training, and developing a team of Customer Advocates while providing performance feedback and setting goals. Day-to-day tasks include generating reports for management, resolving complex customer issues, and performing hands-on tasks like washing cars or delivering vehicles to customers. The ideal candidate possesses strong leadership, strategic planning, and process improvement skills. Preferred qualifications include an analytical mindset, experience with Salesforce or Tableau, and expertise in logistics. This role functions within a fast-paced environment focused on streamlining the vehicle buying and selling process for consumers.

What you'll do

  • Manage daily operations, logistics, and market growth for the local Carvana hub.
  • Recruit, onboard, train, and mentor a team of Customer Advocates to ensure their success.
  • Conduct performance check-ins and provide feedback to develop employee skills and goals.
  • Generate and present regular operational reports to upper management.
  • Perform hands-on tasks including washing cars and delivering vehicles to customers.
  • Resolve complex and sensitive customer-facing issues to maintain a high level of service.
  • Identify and implement process improvements to enhance the experience for both customers and staff.

What we're looking for

  • Must have 5+ years of work experience in a customer-facing team environment.
  • Must have 3+ years of management experience.
  • Proven history of developing and coaching employees.
  • Experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • Excellent interpersonal and leadership skills.
  • Ability to solve problems of varying complexity while maintaining focus on the customer experience.
  • Willingness to work on weekends.
  • Bachelor's Degree (preferred); experience with Salesforce or Tableau; analytical mind; experience handling logistics (preferred).

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