Team Lead, Market Operations

Carvana

Confirmed live 2 days ago Trusted

Quick summary

Work type
On-site
Location
Trenton, OH
Posted
11 days ago
Freshness
Confirmed live 2 days ago

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Salary context

How this pay compares to similar roles

Similar $194k
$138k most similar roles pay here $235k

This listing doesn't post a salary. Most similar roles pay $162,000–$225,312.

Based on 240 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 60 open roles on FindRole.

Listed pay typically runs $65,000–$75,000 across 12 roles with salary data.

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At a glance

TL;DR · Team Lead, Market Operations

Team Lead, Market Operations joins the Market Operations department to manage local hub operations including market launch, logistics, consumer branding, and team engagement. This role involves overseeing daily operations, identifying business trends to proactively solve roadblocks, and managing the employee and customer experience. You will be responsible for interviewing, onboarding, training, and developing a team of Customer Advocates through performance check-ins and goal setting. Day-to-day tasks include generating reports for management, resolving complex customer issues, and performing hands-on tasks like vehicle delivery or car washing. Required skills include over five years of experience in customer-facing environments, three years of management experience, strategic planning, and process improvement. Preferred qualifications include a Bachelor’s degree, analytical skills, logistics experience, and proficiency with Salesforce or Tableau to support the automotive retail business.

What you'll do

  • Manage daily operations, logistics, and market success for the local Carvana hub.
  • Recruit, onboard, train, and provide resources for a team of Customer Advocates.
  • Conduct performance check-ins and provide feedback to develop employee skills and goals.
  • Generate and present regular operational reports to upper management.
  • Perform hands-on tasks including washing cars and delivering vehicles to customers.
  • Resolve complex and sensitive customer-facing issues effectively.
  • Identify and implement process improvements for the customer and team experience.
  • Monitor business trends to proactively solve potential operational roadblocks.

What we're looking for

  • Must have 5+ years of work experience in a customer-facing team environment.
  • Must have 3+ years of management experience.
  • Proven history of developing and coaching employees.
  • Experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • Excellent interpersonal and leadership skills.
  • Ability to solve problems of varying complexity while maintaining focus on the customer experience.
  • Willingness to work on weekends.
  • Bachelor's Degree (preferred); experience with Salesforce or Tableau; analytical mind; experience handling logistics (preferred).

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