Team Lead, Market Operations

Carvana

Confirmed live 3 days ago Low trust
Remote

Quick summary

Work type
Remote
Location
Concord, NC
Posted
99 days ago
Freshness
Confirmed live 3 days ago

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Salary context

How this pay compares to similar roles

Similar $187k
$137k most similar roles pay here $230k

This listing doesn't post a salary. Most similar roles pay $154,050–$220,900.

Based on 239 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 51 open roles on FindRole.

Listed pay typically runs $65,000–$76,500 across 10 roles with salary data.

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At a glance

TL;DR · Team Lead, Market Operations

Team Lead, Market Operations joins the Market Operations department to manage local hub operations, including market launch, logistics, consumer branding, and team engagement. This role involves overseeing daily operations, identifying business trends to proactively solve roadblocks, and managing the employee and customer experience. Responsibilities include interviewing, onboarding, and training Customer Advocates while providing performance feedback and development opportunities. The successful candidate will also generate reports for upper management and perform hands-on tasks like washing cars or delivering vehicles to customers. Required skills include over five years of customer-facing experience, three years of management experience, strategic planning, and process improvement. Preferred qualifications include a Bachelor’s degree, analytical skills, logistics experience, and proficiency with Salesforce or Tableau. The role focuses on ensuring smooth operations within the automotive retail and delivery service sector.

What you'll do

  • Manage daily hub operations including logistics, market launch, and local business success.
  • Recruit, onboard, train, and provide resources for a team of Customer Advocates.
  • Conduct performance check-ins and set goals to develop the skills of team members.
  • Generate and present regular operational reports to upper management.
  • Perform hands-on tasks including washing cars and delivering vehicles to customers.
  • Resolve complex and sensitive customer-facing issues effectively.
  • Identify and implement process improvements for both customer and employee experiences.
  • Monitor market trends to proactively identify and solve potential business roadblocks.

What we're looking for

  • Must have 5+ years of work experience in a customer-facing team environment.
  • Must have 3+ years of management experience.
  • Proven history of developing, coaching, and training employees.
  • Experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • Ability to solve complex problems while maintaining focus on the customer experience.
  • Willingness to work on weekends and in a fast-paced startup atmosphere.
  • Must be able to read, write, speak, and understand English.
  • Bachelor’s Degree.

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