Team Lead, Market Operations

Carvana

Confirmed live 2 days ago Trusted
Remote

Quick summary

Work type
Remote
Location
Remote
Posted
9 days ago
Freshness
Confirmed live 2 days ago

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Salary context

How this pay compares to similar roles

Similar $187k
$137k most similar roles pay here $230k

This listing doesn't post a salary. Most similar roles pay $154,050–$220,900.

Based on 239 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 51 open roles on FindRole.

Listed pay typically runs $65,000–$76,500 across 10 roles with salary data.

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At a glance

TL;DR · Team Lead, Market Operations

Team Lead, Market Operations joins the Market Operations department to manage local hub operations including market launch, logistics, consumer branding, and team engagement. This role involves overseeing daily operations, identifying business trends to resolve roadblocks, and managing the employee and customer experience. You will be responsible for interviewing, onboarding, training, and developing a team of Customer Advocates through performance check-ins and goal setting. Day-to-day tasks include generating reports for management, ensuring high production in a fast-paced environment, and personally assisting with car washing or vehicle delivery. The ideal candidate possesses experience in customer-facing environments, strategic planning, and process improvement. Preferred skills include an analytical mindset and proficiency with Salesforce or Tableau. This role addresses the logistical challenges of providing a seamless online car buying and selling experience for customers.

What you'll do

  • Manage daily hub operations including market launch, logistics, and local business growth.
  • Recruit, onboard, train, and provide resources for a team of Customer Advocates.
  • Conduct performance check-ins and provide feedback to develop employee skills and goals.
  • Generate and present regular operational reports to upper management.
  • Perform hands-on tasks including washing cars and delivering vehicles to customers.
  • Resolve complex and sensitive customer-facing issues to ensure a high-quality experience.
  • Identify and implement process improvements for both the customer and team experience.
  • Monitor market trends to proactively identify and solve potential operational roadblocks.

What we're looking for

  • Must have 5+ years of work experience in a customer-facing team environment.
  • Must have 3+ years of management experience.
  • Proven history of developing, coaching, and training employees.
  • Experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • Ability to diagnose and solve complex problems while maintaining focus on the customer experience.
  • Willingness to work on weekends and in outdoor weather conditions.
  • Must be able to lift up to 50lbs and perform physical activities for extended periods.
  • Bachelor’s Degree.

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