Team Lead, Market Operations

Carvana

Confirmed live 2 days ago Trusted
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$75,000–$82,000 / yr
Posted
36 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $188k
This role $78k
$57k most similar roles pay here $238k

This role pays less than 99% of similar roles. Most pay $155,000–$220,900 — the shaded band above. At the midpoint, this role pays about $78k versus about $188k for comparable roles.

Based on 239 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 51 open roles on FindRole.

Listed pay typically runs $65,000–$76,500 across 10 roles with salary data.

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View all roles at Carvana

At a glance

TL;DR · Team Lead, Market Operations

Team Lead, Market Operations joins the Market Operations department to oversee local hub operations including market launch, logistics, consumer branding, and team engagement. This role involves managing the daily employee and customer experience while proactively identifying solutions to business roadblocks. You will be responsible for hiring, onboarding, training, and developing a team of Customer Advocates through performance check-ins and goal setting. Day-to-day tasks include generating reports for management, resolving complex customer issues, and performing hands-on tasks like washing cars or delivering vehicles. The ideal candidate possesses strong leadership skills, experience in strategic planning, and process improvement. Preferred technical competencies include using Salesforce or Tableau to manage data. This role solves operational challenges within the automotive retail space by ensuring local hub activities run smoothly while maintaining high standards for customer service and team morale.

What you'll do

  • Manage daily operations, logistics, and market success for the local Carvana hub.
  • Recruit, onboard, train, and provide ongoing development tools for a team of Customer Advocates.
  • Conduct performance check-ins, provide feedback, and set goals to improve team skills.
  • Generate and present regular operational reports to upper management.
  • Perform hands-on tasks including washing cars and delivering vehicles to customers in the field.
  • Resolve complex and sensitive customer-facing issues to ensure a high-quality experience.
  • Identify and implement process improvements to optimize both customer and employee experiences.

What we're looking for

  • Must have 5+ years of work experience in a customer-facing team environment.
  • Must have 3+ years of management experience.
  • Proven history of developing and coaching employees.
  • Experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • Excellent interpersonal and leadership skills.
  • Ability to solve problems of varying complexity while maintaining focus on the customer experience.
  • Willingness to work on weekends.
  • Bachelor’s Degree.

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