System Services Representative

IBM

Quick summary

Work type: On-site
Location: Atlanta, GA
Posted: 8 days ago
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $160k

$111k most similar roles pay here $202k

This listing doesn't post a salary. Most similar roles pay $126,000–$193,000.

Based on 240 similar postings.

Employer

About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 792 open roles on FindRole.

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At a glance

TL;DR · System Services Representative

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IBM is hiring an entry-level System Services Representative (SSR) to support on-site installation, maintenance, and repair of IBM and multi-vendor systems in the Atlanta area. This role involves advising clients on preventive maintenance and operational services while ensuring high client satisfaction through effective technical support. SSRs will perform tasks such as system assurance, problem determination, and equipment relocation for both consumer homes and enterprise environments. The position requires strong customer service skills, self-motivation, and experience in field repair of computer hardware, networking components, and mechanical devices like printers. Candidates must be able to manage critical situations independently and work collaboratively within a team environment.

Skills

Linux Windows Networking Printer Repair Hardware Installation Maintenance Troubleshooting Customer Service Team Collaboration Problem Solving

What you'll do

Install, maintain, and repair IBM and multi-vendor hardware systems on-site.
Advise clients on preventive maintenance to ensure optimal system performance.
Coordinate with clients for the delivery of operational services as required.
Perform problem determination at the systems level for critical issues.
Manage client interfaces during technical support and service delivery.

What we're looking for

Experience in on-site installation, maintenance, and repair of IT hardware.
Proficient in troubleshooting and resolving issues with servers, storage products, and networking components.
Strong customer service skills for client interaction and satisfaction.
Self-motivated team player with excellent problem-solving abilities.
Valid driver's license and reliable vehicle required for field work.

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