Join Okta’s Customer First Enablement team as a Support Enablement Manager, where you will champion the enablement needs of the Support organization by collaborating with cross-functional teams including product and content development. Day-to-day responsibilities include identifying training gaps, creating innovative programs for role readiness, and ensuring alignment across stakeholders through effective communication. You will equip support teams with essential knowledge to resolve customer issues efficiently while taking a data-driven approach to measure program impact. Ideal candidates are self-starters with 5+ years of experience in both Support Engineer roles and enablement within the software industry, possessing strong technical proficiency and presentation skills. This role demands deep empathy, sharp product understanding, and the ability to thrive in a fast-paced environment, contributing significantly to Okta’s mission of empowering customers through robust support solutions.
Skills
Okta
Support Engineering
Enablement Strategies
Program Management
Technical Proficiency
Presentation Skills
Executive Presence
Problem Solving
Priority Setting
Facilitation
MULTI-TASKING
Analytical Skills
Collaboration
Interpersonal Skills
Domestic Travel
Software Industry Enablement
What you'll do
Identify and communicate the technical and role readiness needs of the Support organization.
Equip customer support teams with essential product knowledge and troubleshooting skills.
Execute innovative enablement programs based on understanding the daily challenges faced by Support Engineers.
Analyze data to inform future initiatives and measure the performance impact of existing programs.
Collaborate with other enablement staff in designing and delivering training programs for the Support team.
What we're looking for
5+ years of experience in support engineering or a similar role.
Demonstrated ability to deliver results in fast-paced, matrixed environments.
Deep understanding and application of support and enablement strategies.
Strong communication skills with proficiency in presenting to technical audiences.
Experience designing, creating, and delivering enablement programs for software industry.
Ability to work independently while building positive relationships across teams.
Market check
Salary context
Below market
How this pay compares to similar roles
Similar $179k
This role $143k
$102k
most similar roles pay here
$228k
This role pays less than
76%
of similar roles. Most pay
$144,263–$214,137
— the shaded band above.
At the midpoint, this role pays about
$143k
versus about
$179k
for comparable roles.
Based on 239 similar postings.
Employer
About Okta Inc
Okta, Inc. is an American identity and access management company based in San Francisco. It provides cloud software that helps companies manage and secure user authentication into applications, and for developers to build identity controls into applications, websites, web services, and devices.[
Okta Inc currently has
145 open roles
on FindRole.
Listed pay typically runs
$194,000–$267,000
across 145 roles with salary data.