Strategic Project Manager, Voice of Customer

Dell Technologies

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Hopkinton, MARound Rock, TX
Salary
$166,000–$228,800 / yr
Posted
15 days ago
Freshness
Confirmed live today
Closes
Nov 27, 2026

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $189k
This role $197k
$138k $238k
below market most similar roles pay here above market

This role pays more than 63% of similar roles. Most pay $152,935–$224,475 — the blue band above. At the midpoint, this role pays about $197k versus about $189k for comparable roles.

Based on 240 similar postings.

Employer

About Dell Technologies

Dell Technologies is a US-based technology company that designs and sells PCs, servers, storage and networking hardware, along with related software and IT services. Its product lines include the XPS, Latitude and Alienware PCs and the PowerEdge server and PowerStore storage families.

Dell Technologies currently has 102 open roles on FindRole.

Listed pay typically runs $174,000–$236,250 across 88 roles with salary data.

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View all roles at Dell Technologies

At a glance

TL;DR · Strategic Project Manager, Voice of Customer

The Strategic Project Manager, Voice of Customer will join the Voice of Customer team to lead transformational, AI-focused projects that reshape how the organization listens to customers and improves the overall customer experience. This role involves overseeing the end-to-end design, execution, and delivery of high-impact programs across multiple business units and global regions. Key responsibilities include partnering with senior leadership to set strategic direction, identifying critical path issues, and establishing standardized project management governance, KPIs, and metrics. The successful candidate will utilize industry-leading AI tools and platforms to drive machine learning and advanced analytics initiatives. Required expertise includes project management frameworks such as Agile, Waterfall, Hybrid, or SAFe, alongside a Bachelor's degree in Business, Engineering, Computer Science, or a related discipline.

What you'll do

  • Lead end-to-end design, execution, and delivery of high-impact programs across multiple business units and global regions.
  • Drive AI-focused transformational initiatives using industry-leading tools to improve the overall customer experience.
  • Partner with senior leadership to set strategic direction, secure resources, and report on project milestones.
  • Identify critical path issues and proactively resolve operational roadblocks to keep complex initiatives on schedule.
  • Establish and evolve standardized project management governance, KPIs, metrics, and best practices across the organization.
  • Manage large-scale, cross-functional transformation projects from initial concept through final delivery.

What we're looking for

  • 12+ years of experience in Project Management leading large-scale, cross-functional transformation initiatives.
  • Demonstrated experience driving AI, machine learning, or advanced analytics projects using industry-leading tools and platforms.
  • Strong executive presence with the ability to influence and align VP/SVP-level stakeholders across competing priorities.
  • Deep expertise in project/program management frameworks including Agile, Waterfall, Hybrid, or SAFe.
  • Bachelor's degree in Business, Engineering, Computer Science, or a related discipline (or equivalent experience).
  • Customer Experience and/or Voice of Customer knowledge and applied experience (preferred).
  • Certified Scrum Master (preferred).

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