Staff, Technology Operations – Customer Experience, Discovery & Growth

Walmart

Quick summary

Work type
On-site
Location
Bentonville, AR · Bellevue, WA · Sunnyvale, CA
Salary
$90,000–$180,000 / yr
Posted
2 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $189k
This role $135k
$73k most similar roles pay here $253k

This role pays less than 92% of similar roles. Most pay $162,862–$214,500 — the shaded band above. At the midpoint, this role pays about $135k versus about $189k for comparable roles.

Based on 238 similar postings.

Employer

About Walmart

Walmart Inc. is the world''s largest retailer by revenue, operating a chain of hypermarkets, discount department stores, and grocery stores, as well as a growing e-commerce presence through Walmart.com. Industry: General Merchandise & Grocery Retail

Walmart currently has 499 open roles on FindRole.

Listed pay typically runs $117,000–$234,000 across 493 roles with salary data.

Most-posted roles

View all roles at Walmart

At a glance

TL;DR · Staff, Technology Operations – Customer Experience, Discovery & Growth

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The Staff Technology Operations role within Customer Experience, Discovery & Growth focuses on enhancing customer acquisition and engagement across digital commerce platforms by partnering with Product, Engineering, Merchandising, Marketing, Analytics, and Operations teams. This senior leader will drive strategic initiatives to optimize the customer journey from homepage experiences through checkout, requiring expertise in business strategy, operational excellence, and technology program leadership. Key responsibilities include leading cross-functional programs to improve traffic growth, conversion rates, ordering experiences, and promotional effectiveness while leveraging data analytics for informed decision-making. Ideal candidates have extensive experience in ecommerce environments and possess strong analytical skills alongside proficiency with digital marketing channels and experimentation platforms like A/B testing tools.

Skills

Tableau Looker Adobe_Analytics Google_Analytics A/B_Testing SEM Display_Advertising Homepage_Optimization Product_Discovery Conversion_Funnel_Management Digital_M merchandising Ecommerce_Customer_Journeys WCAG_2_2_AA Web_Content_Accessibility_Guidelines

What you'll do

  • Lead strategic initiatives to improve end-to-end customer experience across digital channels.
  • Develop strategies to enhance product discovery, relevance, and customer engagement.
  • Monitor funnel metrics and develop action plans to address performance gaps.
  • Partner with cross-functional teams to optimize promotional events and campaigns.
  • Manage large-scale programs involving technology and business stakeholders.
  • Drive operational excellence through scalable processes and continuous improvement.

What we're looking for

  • 8+ years of experience in ecommerce or related fields.
  • Proven leadership in large-scale cross-functional initiatives.
  • Strong understanding of ecommerce customer journeys and homepage optimization.
  • Experience with digital marketing channels and promotional campaigns.
  • Excellent analytical skills and ability to translate insights into business outcomes.
  • Expertise in managing stakeholder relationships and executive communication.
  • Bachelor’s degree in a relevant field (Business, Technology, Engineering, etc.).

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