Manager, Technology Services Manager
At a glance
AI generatedTL;DR
As a Technology Services Manager leading the 2nd-shift Workload Automation support team in Columbus, Ohio, you will oversee a critical operation that manages Nationwide’s enterprise workflow scheduling platform using Stonebranch UAC, supporting over 72 million batch executions annually. Your responsibilities include driving operational excellence, ensuring service reliability, and fostering a highly engaged team through coaching and mentoring. You will manage end-to-end service life cycles, collaborate with internal teams and third-party vendors, and ensure compliance with information security policies. Ideal candidates possess strong technical problem-solving skills, broad enterprise technology knowledge, and experience in financial oversight and risk management. This role offers flexibility to work from home during the 2nd shift (3:00 p.m.–11:30 p.m.).
Skills
What you'll do
- Oversees a 2nd-shift team managing Nationwide’s enterprise workflow scheduling platform.
- Drives operational excellence and ensures stability of business-critical processes.
- Develops the team’s knowledge in business domains, industry trends, and services.
- Leads alignment with best practices for service management and continuous improvement.
- Manages associates through performance management, training, development, and hiring.
- Ensures compliance with information security and regulatory policies within scope.
What we're looking for
- Strong leadership and coaching skills for a 2nd-shift team.
- Broad understanding of enterprise technologies across multiple domains.
- Effective stakeholder management and collaboration with business and tech teams.
- Experience leading multiple technology teams and managing assets.
- Knowledge of financial oversight, risk compliance, and people leadership.
- Ability to plan, prioritize, and align technology initiatives with business outcomes.
- Demonstrated knowledge in service management and budgeting concepts.
Employer
About Nationwide
Nationwide is a Fortune 100 insurance and financial services company offering auto, home, life, and commercial insurance along with retirement savings, asset management, and banking products. Industry: Insurance & Financial Services
Nationwide currently has 8 open roles on FindRole.
Listed pay typically runs $118,000–$222,000 across 8 roles with salary data.
Most-posted roles
- Consultant, Product Architect 1
- Consultant, Technology Engineer 1
- Consultant, Technology Engineer (Identity Access Management) 1
- Consultant, Technology Engineer | Proactive Endpoint Automation 1
- Manager, Technology Services Manager 1