Technology Manager – Customer Experience & Digital Contracting

Johnson & Johnson

Remote Actively hiring
Remote (Us160 Nj Raritan - 1003 Us Highway 202 N, US) Posted 47 days ago $102,000–$177,100 / year
View original post Log in to save

At a glance

AI generated

TL;DR

The Technology Manager role at Johnson & Johnson’s Global Customer Experience team in Raritan, NJ, involves leading the digital contracting and customer self-service solutions within a highly regulated healthcare environment. This senior-level position requires strategic ownership and people leadership to drive technology strategy, architecture, engineering delivery, and operations for secure, scalable digital solutions that enhance customer experience and operational efficiency. Key responsibilities include developing technical roadmaps aligned with enterprise goals, ensuring reliable integrated architectures using modern patterns like microservices and event-driven systems, and delivering AI/ML initiatives such as conversational AI and predictive triage. The role also entails managing a high-performing engineering team, overseeing vendor relationships, and ensuring compliance with healthcare regulations. Ideal candidates have extensive experience in CX solutions, digital contracting platforms, e-commerce technologies, cloud architectures, CI/CD practices, and production-grade AI implementations.

Skills

Digital_Contracting SAP_Commerce Model_N APIs event_driven_systems cloud_architectures CI/CD Infrastructure_as_Code LLMs RAG_patterns security_compliance healthcare_regulations HIPAA GDPR PMP ITIL Python PostgreSQL Kubernetes AWS Terraform

What you'll do

  • Drive and own digital technology strategy, roadmap, and execution for Digital Contracting.
  • Lead engineering, development, and DevOps for Digital Contracting platforms supporting pricing, rebates, and contracts.
  • Ensure reliable, scalable, and auditable integrated architecture across the CX ecosystem.
  • Build a high-performing, multidisciplinary engineering organization through coaching and talent development.
  • Manage strategic technology vendors and SaaS platforms to maximize value and reduce risk.

What we're looking for

  • Bachelor’s degree in computer science, engineering, or related STEM field.
  • 8+ years of IT experience with 3–5 years in people leadership roles.
  • Proven delivery of large-scale CX solutions and hands-on Digital Contracting experience.
  • Expertise in modern integration and cloud architectures, including APIs and event-driven systems.
  • Practical experience delivering AI/ML solutions in production environments.
  • Strong understanding of security, privacy, and compliance in regulated healthcare environments.

Market check

Salary context

This $102,000–$177,100 range sits above 13% of similar postings on FindRole.

Peer median band

$149,800–$213,600

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$151,000–$214,200

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Johnson & Johnson

Johnson & Johnson is a multinational corporation operating in three main segments: consumer health products, pharmaceuticals, and medical devices, known for brands like Tylenol, Band-Aid, and Janssen. Industry: Pharmaceuticals & Medical Devices

Johnson & Johnson currently has 78 open roles on FindRole.

Listed pay typically runs $122,000–$212,750 across 77 roles with salary data.

Most-posted roles

View all roles at Johnson & Johnson

More like this

Similar roles

Technology Manager, OUS Marketing

Johnson & Johnson

Raynham, Massachusetts 6 days ago $102,000–$177,100
CRM Digital Experience Marketing Automation Agile SEO/AEO Analytics Customer Data Platforms CI/CD Python JavaScript SQL Kubernetes AWS Terraform PostgreSQL Docker Prometheus Grafana AI Advanced Analytics
Hybrid

Manager, Technology Services Manager

Nationwide

Columbus, OH 3 days ago $118,000–$222,000
AWS Azure IaaS PaaS SaaS Python PostgreSQL Kubernetes Terraform CI/CD Docker Prometheus Grafana Git Jira Confluence Scrum Agile DevOps
Hybrid

Manager, Tech Platform Management

McDonald’s Corporation

Chicago, IL 173 days ago $127,332–$159,165
GCP BigQuery Dataflow Pub/Sub GCS Cloud Run GKE dbt Kafka CI/CD Terraform AWS Databricks Vertex AI Cloud Composer Airflow Observability GenAI LLM Agentic AI

Technology Manager, Partner Integrations

Pacific Life

Charlotte-128 18 days ago $167,850–$205,150
MuleSoft AWS REST APIs Event-driven architectures ETL processes Snowflake CI/CD Kubernetes Docker Python Java SQL Git Jira Confluence MuleSoft API-led integration MuleSoft platform governance Integration architecture patterns Agile methodologies

Manager - Software Technology Vendor Management

CVS Health

Remote (Work At Home-Connecticut, US) 31 days ago
Contracts Vendor Management Procurement IT Compliance Cost Optimization Negotiation Asset Management Risk Management SLA Management Privacy Compliance Cloud Servers Datacenter Infrastructure Network Engineering Third-party Technologies Problem Solving Technical Requirements Analysis Business Discussions Leadership Influence Collaborative Environment Management
Remote

Manager, Technical Product Management

McDonald’s Corporation

Chicago, Illinois 14 days ago $138,207–$172,758
Salesforce Net Zero Cloud ESG data platforms Jira Agile methodologies Data warehousing ESG reporting frameworks Compliance requirements Automation tools Global team collaboration User research Product documentation Cross-functional teamwork Analytics UAT planning Cybersecurity Legal compliance SOX compliance