Staff Software Engineer, AI/Agent Engineer, Care Automation

Toast, Inc.

Confirmed live today High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$193,000–$309,000 / yr
Posted
55 days ago
Freshness
Confirmed live today
Closes
Jan 24, 2027

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $216k
This role $251k
$153k $326k
below market most similar roles pay here above market

This role pays more than 77% of similar roles. Most pay $180,000–$251,000 — the blue band above. At the midpoint, this role pays about $251k versus about $216k for comparable roles.

Based on 240 similar postings.

Employer

About Toast, Inc.

Toast is a cloud-based restaurant management platform providing point-of-sale, payment processing, and operations software for the food service industry.

Toast, Inc. currently has 26 open roles on FindRole.

Listed pay typically runs $193,000–$309,000 across 26 roles with salary data.

Most-posted roles

View all roles at Toast, Inc.

At a glance

TL;DR · Staff Software Engineer, AI/Agent Engineer, Care Automation

JOB TITLE: Staff Software Engineer - AI/Agent Engineer, Care Automation The Staff Software Engineer - AI/Agent Engineer, Care Automation joins the Care Automation team to build systems and automations powering customer support. You will design and operate AI-powered automations and agentic workflows that help agents resolve issues faster and more consistently. Your daily work involves building integrations between LLM-based systems and the care technology stack, including Salesforce Service Cloud and Amazon Connect. You will prototype autonomous solutions with human-in-the-loop checkpoints and maintain production-grade systems. Required skills include 5+ years of software engineering experience, proficiency in Python, Java, or Go, and experience with agentic frameworks like LangChain or LangGraph. You will solve the technical challenge of reducing manual effort by translating complex care workflows into intelligent, automated solutions using event-driven architectures.

What does a Software Engineer earn in Remote?

Median $208800 from 354 postings across 50 companies.

See salary data

What you'll do

  • Design and build AI-powered automations and agentic workflows to help agents resolve issues faster.
  • Build and maintain integrations between LLM-based systems and the care technology stack, including Salesforce and Amazon Connect.
  • Prototype and iterate on agentic solutions that perform autonomous actions with human-in-the-loop checkpoints.
  • Write automated tests and participate in code reviews to ensure system reliability and code quality.
  • Monitor AI system performance and respond to incidents based on operational data and agent feedback.
  • Translate complex care workflows into intelligent, automated solutions in partnership with software engineers and stakeholders.
  • Use AI-augmented development tools to increase development velocity and improve code quality.

What we're looking for

  • 5+ years of software engineering experience with hands-on experience building AI/ML systems in production.
  • Practical experience with large language models, agentic frameworks like LangChain or LangGraph, and prompt engineering.
  • Strong backend engineering skills in Python, Java, or Go.
  • Experience with event-driven architectures and building integrations across enterprise systems.
  • Ability to evaluate trade-offs between automation accuracy, latency, and cost in production AI systems.
  • Bachelor's degree in Computer Science or a related field, or equivalent practical experience.
  • Experience with contact center platforms such as Salesforce Service Cloud or Amazon Connect (preferred).
  • Experience with Workato, RAG architectures, vector databases, or AWS AI/ML services (preferred).

More like this

Similar roles

Staff Software Engineer, GTM & AI Strategy

Toast, Inc.

Remote 48 days ago $193,000–$309,000
Python Go Java LLMs Agentic AI RAG AWS SageMaker Lambda SQS Distributed Systems Event-Driven Architecture ML Pipelines Observability Salesforce Data Lakes
Remote

AWS Agentic AI Engineer

Cognizant

Dallas, TX 25 days ago
AWS Python Amazon Bedrock Amazon SageMaker LangChain LangGraph RAG DynamoDB Aurora OpenSearch FAISS Pinecone AWS Lambda Step Functions EventBridge S3 LLMs model fine‑tuning APIs
8+ yrs exp Hybrid

Staff Software Engineer, AI & Middleware Automation

Visa

Austin, TX 152 days ago $131,600–$210,300
Python Java Go Agentic AI LLMs LangChain LangGraph AWS GCP Azure Kubernetes Terraform Ansible Jenkins Prometheus Grafana Flink Tomcat Apache Spring Boot IBM MQ NGINX NodeJS Kafka Clickhouse RAG pipelines Docker IBM DataPower LlamaIndex
5+ yrs exp Hybrid

Staff Software Engineer, AI Native

Sony Group Corporation

San Diego, CA +1 19 days ago
Python Java Go TypeScript JavaScript HTML CSS React Angular Ember Jest Babel AWS Docker Kubernetes Terraform Ansible Jenkins CI/CD REST API NoSQL Claude Code Cursor GitHub Copilot Prompt Engineering Agile Scrum SAFe
8+ yrs exp

Senior Staff Software Engineer, AI Agent Platform

GEICO

New York City, NY +3 27 days ago $130,000–$300,000
Python Java Go Distributed Systems GenAI RAG Kubernetes CI/CD Kafka OpenTelemetry Prometheus Grafana Datadog LangGraph Langfuse LangSmith Braintrust Arize Phoenix Azure AWS OpenSearch Vespa Temporal Restate DBOS AWS Step Functions API Design SRE Chaos Engineering
10+ yrs exp Hybrid

Staff Software Engineer, Applied AI

Apple Inc

Cupertino, CA 40 days ago $194,600–$293,900
LLM Python Go Java RAG PostgreSQL Snowflake SQL ETL HTTP APIs Model Monitoring Prompt Optimization ML Workflows Data Warehouse
10+ yrs exp