This role pays more than
83%
of similar roles. Most pay
$175,750–$238,250
— the shaded band above.
At the midpoint, this role pays about
$251k
versus about
$207k
for comparable roles.
Based on 240 similar postings.
Employer
About Toast, Inc.
Toast is a cloud-based restaurant management platform providing point-of-sale, payment processing, and operations software for the food service industry.
Toast, Inc. currently has
29 open roles
on FindRole.
Listed pay typically runs
$190,000–$304,000
across 29 roles with salary data.
Staff Software Engineer - AI/Agent Engineer, Care Automation joins the Care Automation team to build systems and automations that power customer support operations. This role focuses on developing the AI layer across care systems by integrating large language models, agentic frameworks, and workflow automation to reduce manual effort for Customer Care Agents. You will design and operate AI-powered automations within a tool suite including Salesforce Service Cloud and Amazon Connect while building integrations with iPaaS platforms. Key responsibilities include prototyping autonomous actions, writing automated tests, and monitoring system performance based on operational data. The role requires proficiency in Python, Java, or Go, along with experience in prompt engineering, RAG architectures, vector databases, and AWS services like Bedrock and SageMaker. You will solve complex problems by translating manual care workflows into intelligent, automated solutions for the support team.
LLM
RAG
Agentic AI
Python
Go
Java
AWS
SageMaker
Lambda
SQS
Distributed Systems
Event-Driven Architecture
Data Lakes
Salesforce
Observability
ML Pipelines