Staff Quality Analyst, Service Quality

Intuit

Confirmed live today High trust

Quick summary

Work type
On-site
Location
San Diego, CAMountain View, CA
Salary
$151,000–$204,000 / yr
Posted
12 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $183k
This role $178k
$133k $235k
below market most similar roles pay here above market

This role pays less than 53% of similar roles. Most pay $148,115–$218,600 — the blue band above. At the midpoint, this role pays about $178k versus about $183k for comparable roles.

Based on 240 similar postings.

Employer

About Intuit

Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology

Intuit currently has 258 open roles on FindRole.

Listed pay typically runs $202,500–$274,000 across 239 roles with salary data.

Most-posted roles

View all roles at Intuit

At a glance

TL;DR · Staff Quality Analyst, Service Quality

The Staff Quality Analyst — Service Quality joins the Service Quality team to own the analytical engine for defect reduction across the Expert Network. This senior individual contributor designs defect detection approaches, builds defect funnels, and isolates root causes within large operational datasets to prioritize improvements based on measurable customer outcomes. You will apply descriptive, diagnostic, and causal analysis to AI-scored conversation data to identify friction and quality issues. Key responsibilities include validating initiative impacts using statistics, building dashboards, and deploying structured improvement methods like Lean, Six Sigma, and Kaizen. You must use SQL and Python or R to analyze complex datasets and leverage modern AI tools for automated signal identification. This role solves the business problem of quantifying and eliminating customer experience defects within a high-stakes service operation.

What you'll do

  • Design measurement approaches for defect domains to link defect rates directly to customer outcome metrics.
  • Build and maintain defect funnels to quantify volume, severity, and contribution to outcome degradation.
  • Analyze large operational datasets using SQL and Python/R to isolate root causes of customer friction.
  • Validate the impact of improvement initiatives using statistical methods like pre/post analysis and cohort comparisons.
  • Own the end-to-end operating loop from defect detection and root cause verification to initiative launch and outcome validation.
  • Deploy structured improvement methods like Lean, Six Sigma, and Kaizen to deliver prioritized technical solutions.
  • Build and maintain dashboards to surface defect signals and track outcome metrics for leadership decision-making.
  • Develop and iterate on AI-assisted workflows to accelerate defect detection and root cause analysis.

What we're looking for

  • Bachelor's degree in a quantitative field or equivalent professional experience in operational analytics.
  • 7+ years of experience in operational analytics, quality analytics, or continuous improvement roles.
  • Proficiency in SQL and working fluency in Python or R for analyzing large operational datasets.
  • Solid grounding in applied statistics, including distributions, hypothesis testing, and control charts.
  • Experience with defect-based measurement frameworks (DPMO) and structured improvement methods like Lean, Six Sigma, or root cause analysis.
  • Experience in complex service operations such as contact centers, fintech, or financial services.
  • Demonstrated ability to build dashboards and analytical products that drive leadership decisions using AI-powered tools.
  • Lean Six Sigma certification (preferred).

More like this

Similar roles

Senior Staff Service Quality Analyst

Intuit

San Diego, CA +1 15 days ago $171,500–$231,500
SQL Python R Lean Six Sigma RCA Kaizen VSM DPMO LLM AI Statistics Dashboards Continuous Improvement
10+ yrs exp

Staff Business Data Analyst, Quality Management System

Intuit

San Diego, CA +2 19 days ago $151,000–$204,000
SQL Python R Statistics Lean Six Sigma Kaizen Root Cause Analysis Causal Inference A/B Testing LLM Human in the Loop (HITL) Data Visualization Dashboards Change Management DPMO Value Stream Mapping Conversation Intelligence
7+ yrs exp

Senior Data Quality Analyst

McKesson Corporation

Columbus, OH +3 28 days ago
Data Quality Data Observability SQL Python ETL ELT Collibra Informatica Monte Carlo Great Expectations Soda Alation Informatica Axon Data Governance Data Architecture HIPAA GDPR CCPA
7+ yrs exp Hybrid

Data Quality Analyst

Booz Allen Hamilton

Warner Robins, GA 41 days ago
Microsoft Excel Power Query SQL Power BI Tableau Qlik Sense SharePoint Data Governance Data Management Data Visualization Databases
3+ yrs exp

Staff Advanced Analytics, Community Blueprint & Quality

Airbnb

Remote 48 days ago $180,000–$221,000
SQL Python R Causal Inference LLMs Prompt Engineering Data Science Data Engineering Diff-in-Diff Synthetic Controls Propensity Scoring Data Pipelines Dashboards Product Analytics
10+ yrs exp Remote

Quality Analyst, Data Solutions & Initiatives

Apple Inc

Austin, TX 66 days ago
SQL Python JavaScript Selenium Tableau Business Objects Jira Confluence CI/CD Agile Scrum Kanban LLM AI Data Warehousing Data Pipelines Dimensional Modeling
5+ yrs exp