Senior Staff Service Quality Analyst
Intuit
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How this pay compares to similar roles
This role pays less than 53% of similar roles. Most pay $148,115–$218,600 — the blue band above. At the midpoint, this role pays about $178k versus about $183k for comparable roles.
Based on 240 similar postings.
Employer
Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology
Intuit currently has 258 open roles on FindRole.
Listed pay typically runs $202,500–$274,000 across 239 roles with salary data.
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At a glance
The Staff Quality Analyst — Service Quality joins the Service Quality team to own the analytical engine for defect reduction across the Expert Network. This senior individual contributor designs defect detection approaches, builds defect funnels, and isolates root causes within large operational datasets to prioritize improvements based on measurable customer outcomes. You will apply descriptive, diagnostic, and causal analysis to AI-scored conversation data to identify friction and quality issues. Key responsibilities include validating initiative impacts using statistics, building dashboards, and deploying structured improvement methods like Lean, Six Sigma, and Kaizen. You must use SQL and Python or R to analyze complex datasets and leverage modern AI tools for automated signal identification. This role solves the business problem of quantifying and eliminating customer experience defects within a high-stakes service operation.
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