Staff Advanced Analytics, Community Blueprint & Quality

What you'll do

• Conduct strategic deep dives into customer experience drivers to identify root causes and recommend interventions.
• Design, execute, and analyze A/B tests and quasi-experiments to measure the impact of quality initiatives.
• Build and apply causal inference frameworks like diff-in-diff and synthetic controls to estimate the impact of changes.
• Leverage LLMs and AI-assisted analytics to extract structured insights from unstructured data across millions of trips.
• Develop and validate metrics to monitor customer experience health and surface emerging quality issues.
• Build and maintain analytical artifacts like queries and dashboards to enable stakeholder self-service.
• Translate complex analyses into clear, concise insights and recommendations for senior leadership.

What we're looking for

• 10+ years of experience in advanced analytics, data science, or applied quantitative analysis.
• Strong hands-on expertise in SQL and at least one programming language such as Python or R.
• Proven experience designing and analyzing A/B experiments and applying statistical methods to real-world product problems.
• Experience with causal inference techniques like diff-in-diff, synthetic controls, and propensity scoring.
• Hands-on experience with AI-assisted analytics workflows including prompt engineering and structured extraction from unstructured text.
• Experience building metrics end-to-end, including definitions, validation, and implementation in data pipelines.
• Excellent communication skills with experience presenting to senior, non-technical audiences.
• Experience in marketplace, product analytics, customer experience, or trust & safety contexts (preferred).