Staff Data Scientist, Voice of the Customer

Intuit

Actively hiring
San Diego, CA · Mountain View, CA Posted 45 days ago $194,000–$262,500 / year
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At a glance

AI generated

TL;DR

As a Staff Data Scientist on the Intuit Customer Success Data Science & Analytics team, you will focus on Voice of the Customer (VoC) initiatives, defining how customer feedback influences strategic decisions. Your day-to-day involves building advanced statistical and machine learning models to quantify the financial impact of customer friction, leading experimentation frameworks, and translating business problems into structured modeling approaches. You’ll work with large-scale multi-source data using NLP and AI solutions, develop prioritization frameworks for product roadmaps, and partner closely with senior leaders across various departments to embed data-driven decision-making. The ideal candidate has 8+ years of experience in data science, expert proficiency in SQL and Python, deep expertise in statistical modeling and NLP, and the ability to mentor others while influencing stakeholders at the director and VP levels.

Skills

Python SQL R NLP Machine Learning Statistical Modeling Causal Inference Experimentation CI/CD Data Science AI VoC Metrics Terraform AWS

What you'll do

  • Perform hands-on analysis to quantify the financial impact of customer friction.
  • Lead experimentation frameworks to evaluate product improvements' business outcomes.
  • Translate ambiguous business problems into structured modeling approaches for VoC insights.
  • Architect scalable NLP solutions to extract signals from large-scale customer feedback data.
  • Develop prioritization frameworks that inform product roadmaps and resource allocation.
  • Partner with senior leaders to embed data-driven decision-making in core operations.
  • Establish best practices for model governance, reproducibility, and documentation.

What we're looking for

  • 8+ years of experience in data science, machine learning, or advanced analytics.
  • Expert proficiency in SQL and Python/R for building scalable workflows.
  • Deep expertise in statistical modeling including regression, classification, clustering.
  • Strong experience applying NLP techniques to large-scale unstructured data.
  • Ability to define metrics that shape business strategy and influence senior stakeholders.
  • Experience driving AI initiatives end-to-end from problem framing through operationalization.
  • Proven ability to mentor others and raise technical standards across teams.

Market check

Salary context

This $194,000–$262,500 range sits above 92% of similar postings on FindRole.

Peer median band

$105,100–$216,898

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$126,800–$198,000

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Intuit

Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology

Intuit currently has 142 open roles on FindRole.

Listed pay typically runs $202,500–$274,000 across 131 roles with salary data.

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