Staff Business Systems Analyst – Contact Center Routing

Intuit

Quick summary

Work type
On-site
Location
San Diego, CAMountain View, CA
Salary
$156,500–$212,000 / yr
Posted
today
Nearby
99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $156k
This role $184k
$108k most similar roles pay here $223k

This role pays more than 71% of similar roles. Most pay $119,762–$192,125 — the shaded band above. At the midpoint, this role pays about $184k versus about $156k for comparable roles.

Based on 240 similar postings.

Employer

About Intuit

Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology

Intuit currently has 125 open roles on FindRole.

Listed pay typically runs $200,750–$272,000 across 112 roles with salary data.

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View all roles at Intuit

At a glance

TL;DR · Staff Business Systems Analyst – Contact Center Routing

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Intuit's GBSG Routing RTB team is hiring a Staff Business Systems Analyst to lead complex routing initiatives across diverse contact channels for small businesses and mid-market customers. This role involves configuring Amazon Connect environments globally, analyzing routing performance with tools like QlikSense and Splunk, and advising stakeholders on platform capabilities. The ideal candidate has 5-8 years of experience in business systems analysis or a related field, deep expertise with contact center platforms such as Amazon Connect and Intuit's Contact Us Platform (CUP), and a strong AI-first mindset to drive automation and data insights. They must excel at synthesizing complex requirements into technical solutions, influencing technology decisions across teams, and mentoring peers while maintaining high-quality standards in documentation and practices.

Skills

Amazon Connect CUP QlikSense Splunk Databricks Attribute-Based Routing GenAI/AI Routing GitHub Jenkins CI/CD Python PostgreSQL Kubernetes AWS Terraform

What you'll do

  • Lead complex routing initiatives from discovery to delivery across multiple regions.
  • Configure and maintain multi-region Amazon Connect environments for GBSG contact channels.
  • Analyze routing performance data using QlikSense, Splunk, Databricks to inform strategy.
  • Serve as a CUP/CUE subject matter expert, advising stakeholders on platform capabilities.
  • Manage P0 incident response within 15-minute SLA and drive preventive configuration changes.
  • Proactively apply AI tools to accelerate analysis, configuration work, and documentation.

What we're looking for

  • 5+ years of experience in business systems analysis or technical operations with increasing complexity.
  • Deep hands-on experience with Amazon Connect and Intuit's Contact Us Platform (CUP/CUE).
  • Proven ability to lead complex, cross-functional initiatives independently from discovery to delivery.
  • Strong analytical skills using QlikSense, Splunk, Databricks, or similar operational data platforms.
  • Experience managing Agile/Scrum/Kanban workflows and influencing technology decisions across stakeholder groups.
  • Clear communication skills for technical and non-technical audiences, simplifying complex routing logic.
  • AI-first mindset with active application of generative AI tools to accelerate delivery and improve outcomes.

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