below marketmost similar roles pay hereabove market
This role pays more than
62%
of similar roles. Most pay
$128,275–$202,575
— the blue band above.
At the midpoint, this role pays about
$184k
versus about
$165k
for comparable roles.
Based on 240 similar postings.
Employer
About Intuit
Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology
Intuit currently has
255 open roles
on FindRole.
Listed pay typically runs
$202,500–$274,000
across 236 roles with salary data.
The Staff Business Systems Analyst – Contact Center Routing joins the GBSG Routing RTB team within the Workforce Management organization. This role involves leading complex, cross-functional routing initiatives from discovery to delivery across a diverse product portfolio including QBO and QuickBooks Payroll. The analyst will configure and maintain multi-region Amazon Connect environments, manage routing profiles, and execute advanced CUP configurations like ABR route plans and GenAI/AI Routing. Key responsibilities include analyzing performance data using QlikSense, Splunk, and Databricks, managing P0 incident responses, and serving as a platform subject matter expert. The position requires an AI-first mindset to apply tools like ChatGPT and Gemini. Candidates must possess deep experience in contact center routing, technical operations, and synthesizing complex business requirements into risk-aware technical solutions.
Lead cross-functional routing initiatives from stakeholder discovery and requirements synthesis through production deployment and monitoring.
Configure and maintain multi-region Amazon Connect environments, including routing profiles, queue assignments, and outbound dialer configurations.
Execute advanced CUP configurations for ABR route plans, GenAI/AI Routing, eligibility logic, and overflow behaviors.
Analyze routing performance data using QlikSense, Splunk, and Databricks to provide actionable strategy recommendations.
Serve as a subject matter expert to advise stakeholders on platform capabilities, constraints, and design tradeoffs.
Manage P0 incident responses within a 15-minute SLA and lead root cause analysis for routing-related issues.
Apply generative AI tools and automation to accelerate analysis, configuration work, and documentation.
Author routing strategies to identify systemic improvements and inform long-term platform capability needs.
What we're looking for
5–8+ years of experience in business systems analysis, technical operations, or a related discipline with demonstrated progression in scope and complexity.
Deep, hands-on experience with contact center routing platforms (Amazon Connect strongly preferred; CUP/CUE experience is a strong differentiator).
Proven ability to lead ambiguous, cross-functional initiatives from discovery through delivery independently with minimal guidance.
Strong analytical skills and experience with operational data platforms such as QlikSense, Splunk, and Databricks.
Demonstrated ability to synthesize complex, competing business requirements into well-scoped, risk-aware technical solutions.
Track record of influencing technology decisions across multiple stakeholder groups without formal authority.
Experience managing Agile/Scrum and/or Kanban workflows while holding priorities and driving delivery through competing demands.
Bachelor's degree in Information Technology, Business, Computer Science, or a related field, or equivalent practical experience.
AI
Enterprise Application Integration
Advanced Analytics Platforms
Digital Workplace Technologies
Business Systems Analysis
Enterprise Technology
Systems Thinking
Digital Transformation
BlueYonder
JDA
SAP
Demand Planning
Supply Chain Management
Datawarehouse
Databases
Agile
Waterfall
Test - Driven Development
Unit Testing
User Acceptance Testing
User Stories
Order Management
Channel Management
Reporting
Finance