Staff Business Systems Analyst – Contact Center Routing

Intuit

Quick summary

Work type
On-site
Location
San Diego, CAMountain View, CA
Salary
$156,500–$212,000 / yr
Posted
4 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $158k
This role $184k
$109k most similar roles pay here $223k

This role pays more than 71% of similar roles. Most pay $126,181–$190,392 — the shaded band above. At the midpoint, this role pays about $184k versus about $158k for comparable roles.

Based on 240 similar postings.

Employer

About Intuit

Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology

Intuit currently has 125 open roles on FindRole.

Listed pay typically runs $200,750–$272,000 across 112 roles with salary data.

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View all roles at Intuit

At a glance

TL;DR · Staff Business Systems Analyst – Contact Center Routing

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Intuit's GBSG Routing RTB team is seeking a Staff Business Systems Analyst to lead complex routing initiatives across diverse contact channels for small business, mid-market, and international customers. This role involves configuring Amazon Connect environments and the Contact Us Platform (CUP) in multiple regions, analyzing performance data with tools like QlikSense and Splunk, and advising stakeholders on platform capabilities. The ideal candidate has 5-8+ years of experience in contact center routing platforms, strong analytical skills, and a proven track record of independently leading cross-functional initiatives. They should be proficient in AI-first methodologies to enhance automation and insights. This high-complexity role requires deep technical expertise and the ability to influence technology decisions across multiple stakeholder groups.

Skills

Amazon Connect CUP QlikSense Splunk Databricks Attribute-Based Routing GenAI/AI Routing GitHub Jenkins CI/CD Python PostgreSQL Kubernetes AWS Terraform

What you'll do

  • Lead complex routing initiatives from discovery to delivery across multiple regions.
  • Configure and maintain multi-region Amazon Connect environments for GBSG contact channels.
  • Analyze routing performance using QlikSense, Splunk, Databricks to recommend improvements.
  • Serve as a CUP/CUE SME, advising stakeholders on platform capabilities and constraints.
  • Manage P0 incident response within 15-minute SLA and drive preventive configuration changes.
  • Proactively apply AI tools to accelerate analysis, configuration work, and documentation.

What we're looking for

  • 5+ years of experience in business systems analysis or technical operations with increasing complexity.
  • Deep hands-on experience with Amazon Connect and Intuit's Contact Us Platform (CUP/CUE).
  • Proven ability to lead complex, cross-functional initiatives independently from discovery to delivery.
  • Strong analytical skills using QlikSense, Splunk, Databricks, or similar operational data platforms.
  • Experience managing Agile/Scrum/Kanban workflows and influencing technology decisions across stakeholder groups.
  • Clear communication skills for technical and non-technical audiences, simplifying complex routing logic.
  • AI-first mindset with active application of generative AI tools to accelerate delivery and improve outcomes.

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