Senior Program Manager, Cybersecurity Incident Communications

What you'll do

• Coordinate with cross-functional teams to align messaging and provide timely information about security incidents.
• Serve as the primary point of contact for incident response leaders regarding customer communications and daily progress updates.
• Prepare executive talk tracks, FAQs, and briefing materials to support leadership during customer engagements and escalations.
• Orchestrate the development and finalization of external-facing collateral including customer notifications, blogs, and talking points.
• Draft, edit, and approve security incident communication content while driving consensus among internal stakeholders.
• Document end-to-end incident communication processes to identify opportunities for automation and process improvement.
• Review all content for accuracy and consistency to ensure clear communication from the customer's perspective.
• Maintain availability outside of typical business hours to support crisis management during active cybersecurity incidents.

What we're looking for

• 5+ years of experience in program management, digital content publishing/management, or a writing or editing role.
• Must be able to meet Microsoft, customer, and/or government security screening requirements.
• Must provide proof of citizenship or U.S. permanent residency for export control and legal restrictions.
• Must be available to work outside of typical business hours and weekdays for crisis management.
• 5+ years of experience in program management or communications (preferred).
• 2+ years of experience in cybersecurity, engineering, operations, product management, or technical program management (preferred).
• Experience in cross-functional project management, crisis management, or managing communications for cybersecurity incidents (preferred).
• Effective written and verbal communication skills to convey complex technical information clearly (preferred).