Senior MTS, AI & Agentic Architect

eBay

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Austin, TXSan Jose, CAPortland, ORBellevue, WADraper, UT
Salary
$217,600–$290,500 / yr
Posted
2 days ago
Freshness
Confirmed live today

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $216k
This role $254k
$151k $305k
below market most similar roles pay here above market

This role pays more than 74% of similar roles. Most pay $178,018–$254,750 — the blue band above. At the midpoint, this role pays about $254k versus about $216k for comparable roles.

Based on 240 similar postings.

Employer

About eBay

eBay is a global e-commerce company that operates an online marketplace connecting buyers and sellers for a wide range of new and used goods.

eBay currently has 50 open roles on FindRole.

Listed pay typically runs $147,095–$228,050 across 50 roles with salary data.

Most-posted roles

View all roles at eBay

At a glance

TL;DR · Senior MTS, AI & Agentic Architect

The Sr. MTS, AI & Agentic Architect joins the Global Platforms team to build the technical foundation for AI-driven customer experiences. This role involves leading architecture for agentic systems, orchestration, and platform integration to connect models with enterprise knowledge, tools, and workflows. You will define reusable patterns for retrieval-based architectures, conversational AI, and intelligent workflows while ensuring reliability, security, and performance. Key responsibilities include evaluating emerging models and agent frameworks, conducting technical spikes, and managing infrastructure costs and observability. The position requires over 10 years of software engineering experience with deep expertise in large-scale distributed systems, APIs, event-driven systems, and production Generative AI. You will solve complex architectural problems by balancing engineering priorities with customer needs to create scalable, production-ready agentic capabilities across various service channels.

What you'll do

  • Define architecture for agentic Customer Experience capabilities including models, orchestration, retrieval, and workflows.
  • Establish reusable patterns and platform boundaries for teams to build AI-enabled experiences.
  • Architect agent interactions with enterprise knowledge, APIs, tools, and policy systems.
  • Manage agentic systems at scale by optimizing for evaluation, observability, resiliency, and infrastructure costs.
  • Evaluate emerging AI models, agent frameworks, and industry patterns to strengthen the platform.
  • Validate architecture decisions through prototypes, technical spikes, and reference implementations.
  • Lead technical alignment across teams to balance engineering priorities with long-term platform health.

What we're looking for

  • 10+ years of software engineering experience.
  • Significant experience designing and architecting large-scale distributed systems and production platforms.
  • Proven experience architecting and shipping AI/ML or Generative AI systems into production.
  • Strong knowledge of agentic systems, orchestration, tool use, retrieval-based architectures, conversational AI, or intelligent workflows.
  • Deep expertise in APIs, event-driven systems, data and state management, scalability, resiliency, latency, and observability.
  • Hands-on experience integrating AI into complex production environments with enterprise knowledge, APIs, and transactional systems.
  • Experience with cross-organizational technical leadership and influencing senior engineers and cross-functional partners.
  • Experience with Customer Experience, contact center technology, or voice/IVR platforms (preferred).

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