Senior Manager, Internal Tools & Operations, WW Marketplace Platforms & Technologies

What you'll do

• Develop and implement the vision and strategy for new AI-driven internal business operations tools.
• Establish a value assessment framework to prioritize AI investments and projects with the highest business impact.
• Lead the development, deployment, and 0-1 product lifecycle of internal AI tools to automate processes at scale.
• Map out current and next-state process flows to manage digital transformation for global internal teams.
• Define policies and governance guidance for the safe use of AI in internal tools and prototypes.
• Manage the internal tools product roadmap in coordination with cross-functional partners.
• Identify and deliver third-party platforms to optimize global workflows and content production.
• Manage store operations by identifying, testing, escalating, and fixing production issues with Engineering.

What we're looking for

• 10+ years of relevant experience building internal tools and operations for global organizations.
• 5+ years of leadership experience.
• Experience leading teams through large scale digital transformations.
• Experience working with and developing AI tools to optimize business efficiency.
• Deep knowledge of the mobile app ecosystem with fluency in backend operations and product-forward development experience.
• BA/BS degree or equivalent experience in a relevant field.
• Experience with developer or consumer-facing product development (preferred).
• Familiar with LLM ecosystem prompting, prototyping tools, SQL, Tableau, and Python (preferred).