Sr. Customer Success Manager, Federal | Okta

Okta Inc

Actively hiring Posted this week Verified listing

MD · VA · Washington, DC Posted 5 days ago $151,000–$207,900 / year

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At a glance

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TL;DR

As a Senior Customer Success Manager for the Federal sector at Okta, you will join a dynamic team focused on driving growth within the Public Sector. Reporting to the Regional Manager, your role involves building strong relationships with government agencies to align their business objectives with Okta’s innovative solutions. Day-to-day responsibilities include developing customer success plans, conducting Strategic Business Reviews, and acting as a liaison between customers and internal teams like Sales, Support, Engineering, and Product Management. You will need 5+ years of experience in customer success or account management roles within the federal sector, along with deep knowledge of government regulations and compliance requirements. Strong emotional intelligence, exceptional communication skills, and technical proficiency are essential for navigating complex challenges and driving business value. This role demands a high-performance mindset, problem-solving acumen, and the ability to thrive in a fast-paced environment while ensuring customer satisfaction and growth.

Skills

Python JavaScript Salesforce Azure AWS GCP Kubernetes Docker CI/CD PostgreSQL MongoDB Git Jira Confluence Okta SAML OAuth SCIM REST_APIs JSON

What you'll do

Develop and nurture strong customer relationships to understand business goals and needs.
Create proactive customer success plans and Strategic Business Reviews (SBRs) with KPIs.
Act as liaison for technical inquiries, issues, or escalations from customers.
Collect feedback to drive continuous improvement across all areas of the company.
Identify renewal risk and collaborate internally to ensure successful renewals.

What we're looking for

5+ years of experience in customer success, account management, or consulting with federal agencies.
Deep understanding of government regulatory and compliance requirements.
Strong emotional intelligence and elite relationship management skills.
Exceptional presentation and communication skills for C-level executives.
Proven ability to listen, analyze, and anticipate customer needs effectively.
Technical and problem-solving skills with experience in enterprise security tools.
Willingness to travel up to 25% and meet clearance requirements.

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $188k

This role $179k

$142k most similar roles pay here $232k

This role pays less than 57% of similar roles. Most pay $152,500–$223,375 — the shaded band above. At the midpoint, this role pays about $179k versus about $188k for comparable roles.

Based on 240 similar postings.

Employer

About Okta Inc

Okta, Inc. is an American identity and access management company based in San Francisco. It provides cloud software that helps companies manage and secure user authentication into applications, and for developers to build identity controls into applications, websites, web services, and devices.[

Chicago, IL 50 days ago $288,000–$432,000

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