Customer Success Executive, SLED | Okta

Okta Inc

Hybrid Actively hiring Posted this week Verified listing
Sacramento, CA · New York, NY Posted 2 days ago $204,000–$306,000 / year
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At a glance

AI generated

TL;DR

Join as a Customer Success Executive for SLED accounts at Okta, a role that demands a high-performance mindset and deep expertise in complex cloud architectures. You will serve as a trusted advisor to executive sponsors, driving strategic business reviews and proactive customer success plans to maximize value realization across the Okta platform. Your day-to-day involves managing critical issues, fostering multidisciplinary relationships with internal teams, and advocating for continuous improvement based on customer feedback. Ideal candidates have over 10 years of experience in enterprise software or SaaS, with a strong background in Identity and Access Management (IAM) and Security. Proficiency in cloud architecture, IT systems implementation, and issue tracking is essential, alongside excellent communication and problem-solving skills. This role requires familiarity with SLED-specific compliance standards and the ability to travel up to 35%.

Skills

Identity和访问管理 云架构 企业web技术 危机管理 问题跟踪 三重认证服务 Box Google Apps NetSuite Salesforce ServiceNow Workday IAM CI/CD Kubernetes Docker AWS Azure GCP Terraform Python JavaScript SQL PostgreSQL

What you'll do

  • Define business outcomes for customers to maximize value from the Okta platform.
  • Create and implement proactive customer success plans with KPIs and timelines.
  • Serve as primary point of contact post-implementation, managing critical issues.
  • Collect customer feedback to drive continuous improvement across all areas.
  • Identify renewal risks and collaborate internally to ensure successful renewals.

What we're looking for

  • 10+ years of experience in customer success or account management for enterprise software/SaaS.
  • Proven track record of delivering exceptional customer experiences and resolving critical issues.
  • Strong emotional intelligence and executive stakeholder development skills.
  • Extensive knowledge in IAM, Security, cloud architecture, and on-premise IT landscapes.
  • Hands-on contributor with strong technical problem-solving and communication skills.
  • Experience with SaaS vendors like Box, Google Apps, Salesforce, etc., focusing on SLED customers.

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $179k
This role $255k
$122k most similar roles pay here $326k

This role pays more than 85% of similar roles. Most pay $142,400–$214,900 — the shaded band above. At the midpoint, this role pays about $255k versus about $179k for comparable roles.

Based on 239 similar postings.

Employer

About Okta Inc

Okta, Inc. is an American identity and access management company based in San Francisco. It provides cloud software that helps companies manage and secure user authentication into applications, and for developers to build identity controls into applications, websites, web services, and devices.[

Okta Inc currently has 145 open roles on FindRole.

Listed pay typically runs $194,000–$267,000 across 145 roles with salary data.

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