As a Specialist Technical Account Manager (TAM) for Okta’s Workforce Identity Cloud and Customer Identity Solution within the Public Sector Federal team, you will serve as a trusted technical advisor to strategic federal customers, ensuring they achieve maximum value from their investments in Okta’s identity solutions. Your daily responsibilities include building deep relationships with customers, providing expert guidance on implementing and optimizing Okta’s workforce and customer identity solutions, collaborating with cross-functional teams to drive technical adoption, and resolving complex technical challenges by coordinating with internal support and engineering teams. You will need experience in SaaS organizations, particularly with Public Sector customers, and a solid understanding of technologies such as SAML 2.0, OAuth, OpenID Connect, and SCIM. Strong problem-solving skills, cross-functional collaboration abilities, and excellent communication to translate technical topics into actionable insights are essential for this role based out of Washington D.C., requiring some travel.
Build deep relationships with strategic federal customers as a trusted technical advisor.
Provide expert guidance on implementing and optimizing Okta’s Workforce Identity solutions.
Collaborate to design identity strategies aligned with customer business objectives.
Resolve complex technical challenges by coordinating with internal support teams.
Proactively share product insights and deliver enablement sessions for adoption.
Partner with account teams to develop and execute strategic success plans.
Maintain focus on increasing subscription adoption, satisfaction, and retention.
What we're looking for
2+ years of experience as a Technical Account Manager or comparable role in the Public Sector.
Solid understanding of identity and access management technologies such as SAML 2.0, OAuth, OpenID Connect.
Proven ability to collaborate cross-functionally and drive customer-focused outcomes.
Excellent communication skills for translating complex technical topics into actionable insights.
Strong problem-solving skills with the ability to manage escalations effectively.
U.S. Citizenship required for access to federal environments and protected data.
Relevant certifications such as Okta Certified, CISSP or equivalent preferred.
Market check
Salary context
Below market
How this pay compares to similar roles
Similar $197k
This role $112k
$84k
most similar roles pay here
$251k
This role pays less than
93%
of similar roles. Most pay
$160,100–$234,750
— the shaded band above.
At the midpoint, this role pays about
$112k
versus about
$197k
for comparable roles.
Based on 239 similar postings.
Employer
About Okta Inc
Okta, Inc. is an American identity and access management company based in San Francisco. It provides cloud software that helps companies manage and secure user authentication into applications, and for developers to build identity controls into applications, websites, web services, and devices.[
Okta Inc currently has
145 open roles
on FindRole.
Listed pay typically runs
$194,000–$267,000
across 145 roles with salary data.
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