Senior Customer Success Manager, SLED | Okta

Okta Inc

Hybrid Actively hiring Posted this week Verified listing
New York, NY · Sacramento, CA Posted 2 days ago $170,000–$254,000 / year
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At a glance

AI generated

TL;DR

As a Senior Customer Success Manager for the State, Local, Education (SLED) sector at Okta, you will join a dynamic team dedicated to driving customer success and business growth. Reporting to the Regional Manager, Customer Success - Public Sector, your role involves building strong relationships with SLED customers to align their business objectives with Okta’s innovative solutions. You will develop proactive customer success plans, conduct Strategic Business Reviews, and collaborate closely with cross-functional teams including Sales, Support, Engineering, and Product Management to ensure customer satisfaction and retention. This position requires a deep understanding of SLED regulatory requirements such as StateRAMP, FERPA, and CJIS, along with exceptional communication skills to engage C-level executives effectively. Ideal candidates have 5+ years of experience in customer success or account management roles within the SLED space, coupled with strong technical problem-solving abilities and a commitment to continuous improvement.

Skills

StateRAMP FERPA CJIS SaaS Enterprise security tools CI/CD Kubernetes AWS Azure Google Cloud Platform PostgreSQL MongoDB Python JavaScript Salesforce Zendesk Slack Confluence Jira Tableau

What you'll do

  • Develop and maintain strong customer relationships to align business goals with Okta solutions.
  • Create proactive customer success plans and Strategic Business Reviews (SBRs) to drive growth.
  • Serve as a liaison for technical inquiries, coordinating with internal teams to resolve issues.
  • Collect and act on customer feedback to improve products and services continuously.
  • Identify renewal risks and collaborate internally to ensure successful renewals and expansions.

What we're looking for

  • 5+ years of experience in customer success, account management, or consulting with SLED organizations.
  • Deep understanding of SLED regulatory, procurement, and compliance requirements (e.g., StateRAMP, FERPA).
  • Strong emotional intelligence and elite-level relationship management skills.
  • Exceptional presentation and communication skills for C-level executives.
  • Proven ability to navigate complex government processes while driving results urgently.
  • Good technical and problem-solving skills with experience in enterprise security tools.

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $186k
This role $212k
$141k most similar roles pay here $266k

This role pays more than 70% of similar roles. Most pay $157,375–$214,900 — the shaded band above. At the midpoint, this role pays about $212k versus about $186k for comparable roles.

Based on 240 similar postings.

Employer

About Okta Inc

Okta, Inc. is an American identity and access management company based in San Francisco. It provides cloud software that helps companies manage and secure user authentication into applications, and for developers to build identity controls into applications, websites, web services, and devices.[

Okta Inc currently has 145 open roles on FindRole.

Listed pay typically runs $194,000–$267,000 across 145 roles with salary data.

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