This role pays less than
82%
of similar roles. Most pay
$156,950–$226,637
— the shaded band above.
At the midpoint, this role pays about
$145k
versus about
$192k
for comparable roles.
Based on 240 similar postings.
Employer
About Early Warning Services
Early Warning Services is a fintech company that operates the Zelle person-to-person payments network, the Paze digital checkout wallet, and Certos fraud prevention and identity risk solutions for financial institutions.
Early Warning Services currently has
55 open roles
on FindRole.
Listed pay typically runs
$132,000–$165,000
across 53 roles with salary data.
Sr. Customer & Regulatory Relations Manager
The Sr. Customer & Regulatory Relations Manager leads the Customer Relations team, overseeing day-to-day operations and serving as the primary point of contact for auditors, examiners, and external parties. This role involves managing complex customer account escalations, developing programs to align with contract audit rights, and coordinating logistical support for onsite audits and exams. The individual will gather and standardize materials across business lines, track deliverables for accuracy, and monitor findings to ensure timely remediation. Key responsibilities include analyzing historical data to support risk reporting and identifying efficiencies within the Compliance Regulatory Relations Program. Success requires expertise in financial services regulations, including OCC, CFPB, PCI, and SOC2 standards. The role demands strong organizational skills and the ability to manage multi-faceted projects while maintaining productive relationships across various internal departments and external partners.
Serve as the primary point of contact for requests from auditors, examiners, and external parties.
Lead and provide guidance to the Customer Relations team regarding resources, training, and daily operations.
Manage complex customer account escalations to resolve conflicts and maintain productive partnerships.
Coordinate logistics and documentation for onsite audits, including scheduling, material gathering, and tracking deliverables.
Monitor audit findings and collaborate with internal stakeholders to ensure timely remediation of issues.
Analyze historical exam data to support the preparation and oversight of annual risk reports.
Identify and implement process efficiencies within the Compliance Regulatory Relations Program.
Compare company policies and procedures against regulatory requirements to identify and address gaps.
What we're looking for
Must possess eligibility to work in the United States for any employer at the date of hire.
Bachelor's degree or equivalent work experience required.
12 or more years of progressive related experience including active participation in and engagement with external audits (OCC, CFPB, PCI, SOC2, etc.).
Ability to establish and maintain productive relationships between internal departments and external partners.
Strong organizational skills and the ability to prioritize multiple simultaneous projects.
Knowledge of key financial services laws, regulations, and guidance gained through five or more years in a compliance or risk management role (preferred).
Compliance certification (CCEP, CRCM) or related degree (preferred).