Software Engineer - Generative AI & ML, Customer Systems

What you'll do

• Develop and fine-tune generative AI models for customer support applications.
• Design retrieval strategies to integrate product-relevant data into large language models.
• Prototype and benchmark multi-agent systems for efficient structured reasoning tasks.
• Collaborate with engineers to ensure scalable deployment of AI solutions in cloud environments.
• Enhance latency, cost efficiency, and overall customer experience through innovative research.
• Integrate voice capabilities by working with speech-to-text and text-to-speech systems.

What we're looking for

• 4+ years of hands-on experience in ML and backend engineering.
• 1+ year of experience in training, fine-tuning, or evaluating LLMs.
• Proficiency in machine learning libraries such as transformers and datasets.
• Bachelor's or Master's degree in Computer Science, Machine Learning, or related field.
• Experience with deploying to cloud environments (AWS, GCP).
• Foundational understanding of RAG architectures and vector-based retrieval systems.