Senior Software Engineer - Generative AI & ML, Customer Systems

What you'll do

• Develop and fine-tune generative AI models for customer support applications.
• Design retrieval strategies to integrate product-specific data into large language models.
• Prototype and test multi-agent collaboration systems for efficient reasoning tasks.
• Collaborate with engineers to deploy and monitor scalable AI solutions in production.
• Enhance the latency, cost efficiency, and overall experience of a multi-modal platform.

What we're looking for

• 5+ years of hands-on experience in ML, backend engineering, and data engineering.
• 1-2 years of practical experience in training, fine-tuning, or evaluating large language models.
• Foundational understanding of RAG architectures and vector-based retrieval systems.
• Strong experience partnering with business and engineering teams to deliver AI solutions.
• Bachelor's or Master's degree in Computer Science, Machine Learning, or related field.