Senior Software Engineer, Generative AI & ML, Customer Systems

What you'll do

• Contribute to model development and fine-tuning workflows for generative AI features.
• Design and evaluate retrieval strategies for grounding large models in product-relevant data.
• Prototype and benchmark multi-agent collaboration systems for structured reasoning tasks.
• Partner with data and platform engineers to ensure scalable deployment and monitoring.
• Build multi-turn, conversational, and agentic applications to support Apple customers.
• Enhance a multi-modal, multi-agent platform to improve latency, cost, and customer experience.
• Deploy machine learning models to cloud environments including AWS, GCP, and on-premise hybrid systems.

What we're looking for

• 5+ years of hands-on experience in ML, backend engineering, or data engineering.
• 1-2 years of hands-on experience in training, fine-tuning, or evaluating LLMs.
• Foundational understanding of RAG architectures and vector-based retrieval systems.
• Strong experience partnering with business and engineering teams to deliver AI solutions.
• Bachelor's or Master's degree in Computer Science, Machine Learning, or a related field, or equivalent practical experience.
• Proficiency in machine learning libraries such as transformers and datasets (preferred).
• Experience with deploying to cloud environments like AWS, GCP, or on-remote hybrid.
• Experience with Multi-modal LLMs for Voice capabilities or prior experience with STT and TTS systems (preferred).