Data Analyst

General Dynamics

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Annapolis Junction, MD
Salary: $136,000–$184,000 / yr
Posted: 28 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

Competitive pay

How this pay compares to similar roles

Similar $162k

This role $160k

$122k most similar roles pay here $202k

This role pays less than 54% of similar roles. Most pay $130,000–$194,646 — the shaded band above. At the midpoint, this role pays about $160k versus about $162k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1123 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 984 roles with salary data.

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At a glance

TL;DR · Data Analyst

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SNOW Data Analyst - TS/SCI w/Poly joins the Digital Experience Team within the GREENWAY program to bridge IT operations with user needs. This role focuses on improving user experience by analyzing support tickets and feedback to identify trends, root causes, and pain points. The analyst will build and execute customer queries in ServiceNow, develop data models for higher quality metrics like predictive UX indicators, and conduct direct customer outreach to translate qualitative feedback into actionable recommendations. Key responsibilities include reviewing survey feedback, documenting findings in reports with dashboards, and staying updated on IT support analytics and emerging technologies like LLMs. The position requires proficiency in ServiceNow for query building, reporting, and data modeling, alongside core competencies in data analysis, innovation, and user experience. Candidates must possess a TS/SCI with Polygraph clearance and IAT Level II certification.

What does a Data Analyst earn?

Median $127950 from 39 postings across 21 companies.

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Skills

ServiceNow Data Analytics Data Modeling Reporting Dashboards LLMs IT Service Management Root Cause Analysis Data Structures

What you'll do

Build and execute customer queries in ServiceNow to analyze ticket trends.
Develop and propose data modeling strategies within ServiceNow to generate high-quality metrics.
Conduct direct customer outreach to gather qualitative feedback on user problems and root causes.
Analyze survey feedback to identify sentiment shifts and emerging trends for UX improvements.
Create reports and dashboards to document findings and actionable insights.
Identify and implement proactive UX enhancements based on data-driven analysis of user pain points.
Monitor emerging technologies like LLMs and industry best practices to refine analytical methods.

What we're looking for

Must possess a Top Secret SCI with Polygraph clearance.
Must be a United States citizen.
Bachelor of Arts or Bachelor of Science degree required.
IAT Level II certification required.
8+ years of related experience in IT support or data analysis.
Hands-on proficiency in ServiceNow for query building, reporting, and data modeling.
Strong analytical skills to interpret data patterns, perform root cause analysis, and improve data structures.
Security clearance level: TS/SCI w/Poly.

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