SNOW Data Analyst

General Dynamics

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Annapolis Junction, MD
Salary: $136,000–$184,000 / yr
Posted: 74 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

Competitive pay

How this pay compares to similar roles

Similar $157k

This role $160k

$122k $193k

below market most similar roles pay here above market

This role pays more than 50% of similar roles. Most pay $128,512–$185,000 — the blue band above. At the midpoint, this role pays about $160k versus about $157k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · SNOW Data Analyst

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SNOW Data Analyst - TS/SCI w/Poly joins the Digital Experience Team within the GREENWAY program to enhance user experience through data-driven insights. The role involves examining support tickets and user feedback using ServiceNow to identify trends, root causes, and user pain points. Key responsibilities include building and executing customer queries, developing data models for high-quality metrics like predictive UX indicators, and conducting direct customer outreach to translate qualitative feedback into actionable recommendations. The analyst will also review survey feedback, document findings in reports with dashboards, and stay updated on IT support analytics and emerging technologies like LLMs. Required skills include data analytics, innovation, user experience, and proficiency in ServiceNow for query building, reporting, and data modeling within an IT service management framework.

Skills

ServiceNow Data Analytics Data Modeling IT Service Management LLMs Dashboards Root Cause Analysis UX Data Engineering

What you'll do

Build and execute customer queries in ServiceNow to analyze ticket trends.
Develop and propose data models within ServiceNow to enable high-quality metrics and predictive UX indicators.
Conduct direct customer outreach to gather qualitative feedback on user problems and root causes.
Translate user feedback and survey results into actionable UX-focused recommendations.
Document findings and data insights in formal reports and dashboards.
Analyze support tickets to identify trends, root causes, and user pain points.
Stay updated on IT support analytics best practices and emerging technologies like LLMs.

What we're looking for

Must possess a Top Secret SCI with Polygraph security clearance.
Must be a United States citizen.
Must have a Bachelor of Arts or Bachelor of Science degree.
Must have 8+ years of related experience in IT support or data analysis.
Must have hands-on proficiency in ServiceNow for query building, reporting, and data modeling.
Must have strong analytical skills to interpret data patterns and perform root cause analysis.
Must have excellent communication skills and experience conducting customer outreach.
US Citizenship.

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