Cloud Support Engineer (SRE Development)

F5 Inc

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
San Jose, CA
Salary
$149,800–$224,600 / yr
Posted
2 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $179k
This role $187k
$130k most similar roles pay here $235k

This role pays more than 51% of similar roles. Most pay $144,264–$213,125 — the shaded band above. At the midpoint, this role pays about $187k versus about $179k for comparable roles.

Based on 238 similar postings.

Employer

About F5 Inc

F5, Inc. is an American technology company specializing in application security, multi-cloud management, online fraud prevention, application delivery networking, application availability and performance, and network security, access, and authorization.

F5 Inc currently has 25 open roles on FindRole.

Listed pay typically runs $152,200–$228,400 across 25 roles with salary data.

Most-posted roles

View all roles at F5 Inc

At a glance

TL;DR · Cloud Support Engineer (SRE Development)

The Cloud Support Engineer (SRE Development) joins a team focused on running, supporting, and scaling an AI Security Public SaaS platform to manage AI inference workloads at scale. This hybrid role combines technical support in a SaaS environment with site reliability engineering responsibilities. You will monitor application metrics, logs, and alerts to ensure high availability while serving as the primary point of contact for customer inquiries and incident resolution. Key tasks include identifying patterns for automation, improving system reliability, and designing self-healing capabilities. The role requires proficiency in Python, web technologies like HTTP, REST APIs, and JSON, along with experience in Linux, PostgreSQL, Kubernetes, and AWS. Candidates should also possess skills in Prometheus, Grafana, and Terraform to manage infrastructure while ensuring the performance of cloud-based architectures through proactive monitoring and cross-functional collaboration.

What you'll do

  • Monitor SaaS application metrics, logs, and alerts to proactively prevent service disruptions.
  • Serve as the primary point of contact for technical customer inquiries and troubleshooting.
  • Triage, escalate, and manage technical incidents through to final resolution.
  • Analyze incident reports and data to provide actionable insights to engineering teams.
  • Design and implement automation to streamline incident response and improve system reliability.
  • Implement SRE best practices including enhanced monitoring, alerting, and self-healing capabilities.
  • Build scalable infrastructure to support AI inference workloads in a cloud environment.

What we're looking for

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
  • 1–3+ years of experience in technical support, systems administration, or a similar role.
  • Strong understanding of SaaS environments and cloud-based architectures (preferably AWS).
  • Proficiency in at least one scripting language such as Python.
  • Solid understanding of web technologies including HTTP, REST APIs, and JSON.
  • Experience working with ticketing systems and strong problem-solving skills.
  • Excellent written and verbal communication skills.
  • Experience with monitoring tools, configuration management (Terraform), networking fundamentals, PostgreSQL, Linux, or Kubernetes (preferred).

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