Site Reliability Engineer II

What you'll do

• Manage IAM workflows including access provisioning, deprovisioning, permissions updates, and identity-related escalations.
• Resolve IAM-related tickets via Jira, GitLab, and ServiceNow while meeting established SLA requirements.
• Write and maintain scripts using Python, Bash, Selenium, or PowerShell to automate repetitive IAM tasks and compliance reporting.
• Design, configure, and troubleshoot automation pipelines for managing deployments and identity-related workflows.
• Write and maintain clear documentation for IAM workflows, automation scripts, and system troubleshooting processes.
• Assist in Identity Provider migrations for systems like Okta and Entra ID and consolidate duplicative IAM systems.
• Deploy and monitor IAM system health using tools such as Prometheus, Grafana, and Splunk.
• Participate in an on-call rotation to respond to urgent escalations and restore services during outages.

What we're looking for

• Bachelor’s degree in computer science, information technology, or 4+ years of relevant technical experience.
• Experience onboarding and supporting users and applications in FedRAMP-authorized environments.
• Experience managing in-boundary IAM workflows, including provisioning, deprovisioning, and auditing role-based access control systems.
• Familiarity with Identity Provider systems such as Okta and Entra ID.
• Working knowledge of NIST SP 800-53, FedRAMP authorization frameworks, FISMA reporting requirements, and DISA STIGs.
• Proficiency in scripting and workflow automation using Python, Bash, or PowerShell.
• Familiarity with Infrastructure-as-Code (IaC) tools such as Terraform or Ansible.
• Deep hands-on experience in AWS and GCP supporting Identity and Access Management (IAM).
• Strong technical writing skills to create and maintain detailed documentation for operational workflows and troubleshooting.
• Experience working with ticket management systems such as Jira, GitLab, and ServiceNow.
• Certifications such as CIAM, ITIL, or public cloud certifications (preferred).
• Familiarity with container orchestration platforms such as Kubernetes or Docker (preferred).
• Experience supporting Identity Provider (IdP) migrations and consolidating systems during M&A (preferred).