The Service Delivery Manager role within the US Federal Governments Markets Division’s Federal Systems Technology Department involves serving as the primary onsite point of contact for federal customers, ensuring seamless service delivery and contract compliance. Day-to-day responsibilities include managing subcontractor deliverables, coordinating service activities to meet SLAs, diagnosing system failures, and providing accurate reporting. The ideal candidate has deep experience with Motorola Solutions technology such as WAVE and ASTRO P25 LMR Systems, proficiency in IP networking, and hands-on experience with Windows Domain architecture and Linux/UNIX systems. Additionally, the role requires strong communication skills, strategic thinking, and collaboration across complex organizations to solve customer problems effectively. The position demands a U.S. citizen capable of obtaining necessary security clearances for government contracts.
Skills
Motorola_Solutions_WAVE
Motorola_Solutions_ASTRO_P25_LMR_Systems
RF_Rules
IP_Networking
WLAN
LAN_WAN_Troubleshooting
VoIP
Windows_Domain_Architecture
Active_Directory
Linux
UNIX
Server_Hardware
VMware
MySQL
SQL_Server
Firewalls
CI/CD
What you'll do
Manage the services scope as defined by the contract, ensuring compliance.
Oversee subcontractor deliverables to ensure adherence to agreed outcomes.
Ensure strict compliance with Service Level Agreements (SLAs) for service delivery.
Coordinate all service activities including inventory management and user support.
Provide timely and accurate reporting mandated by the Services Contract.
Diagnose system failures and facilitate call management as required.
What we're looking for
At least 3 years of experience in LMR, RF systems, or IT support.
Deep expertise with Motorola Solutions technology, including WAVE and ASTRO P25 LMR Systems.
Strong knowledge of IP networking, WLAN/LAN/WAN troubleshooting, and VoIP applications.
Hands-on experience with Windows Domain architecture, Active Directory, Linux/UNIX, and server hardware.
Excellent interpersonal skills, negotiation abilities, and presentation skills (written and verbal).
U.S. citizenship required; must obtain and maintain T/S security clearance.
Market check
Salary context
This
$85,000–$130,000
range sits above
6%
of similar postings on FindRole.
Peer median band
$126,546–$202,500
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$140,000–$195,442
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Motorola Solutions
Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.
Motorola Solutions currently has
87 open roles
on FindRole.
Listed pay typically runs
$120,000–$150,000
across 76 roles with salary data.
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