Senior Technical User Support Analyst (KY)

Medtronic

Closes in 7 days Hybrid

Quick summary

Work type
Hybrid
Location
Mounds View Central, MN
Salary
$84,800–$127,200 / yr
Posted
2 days ago
Closes
Jun 27, 2026 (soon)

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $177k
This role $106k
$69k most similar roles pay here $229k

This role pays less than 95% of similar roles. Most pay $141,306–$213,375 — the shaded band above. At the midpoint, this role pays about $106k versus about $177k for comparable roles.

Based on 240 similar postings.

Employer

About Medtronic

Medtronic plc is the world's largest medical technology company by revenue, specializing in device-based therapies for over 70 health conditions.

Medtronic currently has 85 open roles on FindRole.

Listed pay typically runs $122,400–$183,600 across 84 roles with salary data.

Most-posted roles

View all roles at Medtronic

At a glance

TL;DR · Senior Technical User Support Analyst (KY)

Apply Now Log in to save

The Senior Technical User Support Analyst at Medtronic's Mounds View facility provides advanced IT support to executive employees, resolving complex technical issues through thorough troubleshooting and root cause analysis. This role involves prioritizing incidents based on business impact, collaborating with internal and external teams for specialized support, and leading projects that address organizational needs. The analyst also serves as an audio-visual subject matter expert for executive meetings, coordinating with vendors to ensure seamless technology experiences. Key responsibilities include monitoring helpdesk trends, independently setting daily objectives, and communicating technical issues to IT leadership. Essential skills include experience with Microsoft Windows, MacOS, iOS, and various collaboration tools, along with certifications like A+ and ITIL Foundation.

Skills

Microsoft Windows MacOS iOS Microsoft Office & Outlook Web-based applications Wireless networking Hardware components of a PC IP Printing A/V and Video Conferencing Technologies Teams/Zoom/WebEx Virus Protection Data encryption Remote management tools Android Microsoft Exchange Virtual private network Dell hardware certifications ITIL Foundation Certification CI/CD

What you'll do

  • Resolve complex technical issues independently or by engaging specialized assistance.
  • Prioritize incidents based on business impact and urgency.
  • Monitor helpdesk trends to proactively address recurring issues.
  • Lead projects and serve as an IT/AV subject matter expert for executive meetings.
  • Set up and coordinate audio/visual equipment and technology for offsite events.
  • Maintain expertise on current and new technologies, acting as a resource to other staff.

What we're looking for

  • 4+ years of experience supporting Microsoft Windows, MacOS, iOS, and web-based applications.
  • Expertise in A/V technologies, Teams/Zoom/WebEx, virus protection, data encryption, and remote management tools.
  • Dell hardware certifications and ITIL Foundation or Masters Certification required.
  • Strong problem-solving skills with the ability to resolve complex technical issues independently.
  • Excellent communication skills for explaining technical information to non-technical audiences.
  • Active participation in executive support needs, including on-site and after-hours availability.

Related searches

More Senior Technical User Support Analyst jobs Senior Technical User Support Analyst jobs in Mounds View Central All jobs at Medtronic

More like this

Similar roles

Sr Technician, End User Support

T-Mobile

Bellevue, WA 10 days ago
Windows MacOS Network Troubleshooting Remote Desktop Applications Multi-Factor Authentication VPN Access Desktop Analytics Hardware Support Computer Networking Troubleshooting Communication Management Customer Service Root Cause Identification Kubernetes Docker CI/CD Python PostgreSQL
Save

Senior Specialist, Technical Support

MSD

Remote (West Point, PA) 2 days ago $106,200–$167,200
PingFederate PingAccess Delinea_Secret_Server Symantec_VIP MFA SailPoint_IdentityNow Java Linux PowerShell Active_Directory Multi-Factor_Authentication SailPoint F5_Load_Balancers Windows_Server RedHat_Linux Disaster_Recovery Vulnerability_Scanning CI/CD
Remote Hybrid
Save

Senior System Analyst, IT Supply Chain Planning

Qualcomm

San Diego, CA 1 day ago
Kinaxis_Maestro RapidResponse Oracle_EBS Java JavaScript PL/SQL Excel SharePoint Visio CI/CD Oracle ERP MRP SAP_ACS_P Demantra PostgreSQL MySQL Microsoft_Office Sales_and_Operations_Planning(S&OP) Integrated_Business_Planning(IBP)
Save

System Application Analyst (Experienced or Senior)

Boeing

Berkeley, MO 8 days ago $96,050–$129,950
Cameo Visio SQL HTML Visual Studio SQL Management Studio Toad Selenium OAuth SSO Postman Swagger Agile Git ADO Jira Microsoft 365 APIs Test Automation Software
Hybrid
Save

Senior Systems Analyst

Salesforce

Remote (Dallas, TX) 10 days ago
Salesforce Apex Lightning Web Components Data Loader Workbench Agile CI/CD AI Kubernetes Docker Terraform AWS PostgreSQL MySQL Git Jira Confluence
Remote
Save

Technical Support Professional

IBM

Armonk, NY 29 days ago $90,000–$126,000
Red_Hat_Enterprise_Linux RHEL Windows_OS MS_SQL_Server MSSQL Apache_Tomcat Open_Text_Documentum ServiceNow Jboss HP_Quality_Center Java PL_SQL Python Tenable Security_Center Service_Now Jira Grafana
Hybrid
Save