Sr Technician, End User Support

T-Mobile

Quick summary

Work type
On-site
Location
Bellevue, WA
Posted
5 days ago

Market check

Salary context

How this pay compares to similar roles

Similar $171k
$130k most similar roles pay here $210k

This listing doesn't post a salary. Most similar roles pay $139,075–$202,000.

Based on 240 similar postings.

Employer

About T-Mobile

T-Mobile US is the second-largest wireless carrier in the United States, providing wireless voice, messaging, and data services under the T-Mobile and Metro by T-Mobile brands. Industry: Wireless Telecommunications

T-Mobile currently has 25 open roles on FindRole.

Listed pay typically runs $109,500–$188,250 across 24 roles with salary data.

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View all roles at T-Mobile

At a glance

TL;DR · Sr Technician, End User Support

As a Senior IT Support Specialist at T-Mobile US Enterprise, you will join a dynamic team responsible for maintaining the smooth operation of corporate systems. Your day-to-day responsibilities include resolving technical issues related to hardware, operating systems, and network connectivity, ensuring that Windows and Mac OS environments function optimally. You will also lead local site operations, manage escalations, and contribute to knowledge base articles to enhance support resources. This role requires expertise in computer networking, troubleshooting, and customer service, with a preference for experience in an enterprise or call center environment. Key skills include communication management, desktop analytics, and remote desktop applications, along with relevant IT certifications such as ITIL Foundation and HDI Desktop Support Technician. Your work will significantly impact organizational efficiency by ensuring reliable technology access and support services across various locations.

What you'll do

  • Resolve technical issues related to client hardware and operating systems promptly.
  • Create and review knowledge base articles to enhance support resources.
  • Identify incident trends and manage problem resolution to reduce recurring issues.
  • Lead local site operations and ensure compliance with support standards.
  • Manage escalations from the support organization, ensuring timely resolution and documentation.

What we're looking for

  • 3+ years of IT-related field experience in computer support
  • Expert-level support for Windows and Mac OS computing systems
  • Ability to manage local site operations and ensure compliance with standards
  • Strong troubleshooting skills for hardware, operating systems, networks, and peripherals
  • Excellent communication and customer service skills for prompt professional support
  • 2 or more current IT professional certifications preferred within a year of hire
  • Knowledge of multi-factor authentication, remote desktop applications, and VPN access

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