Senior Technical Support Engineer

Palo Alto Networks

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Plano, TX
Salary: $103,400–$167,200 / yr
Posted: 3 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $177k

This role $135k

$90k most similar roles pay here $230k

This role pays less than 79% of similar roles. Most pay $137,737–$216,250 — the shaded band above. At the midpoint, this role pays about $135k versus about $177k for comparable roles.

Based on 240 similar postings.

Employer

About Palo Alto Networks

Palo Alto Networks is a global cybersecurity company offering network security, cloud security, and endpoint protection solutions.

Palo Alto Networks currently has 35 open roles on FindRole.

Listed pay typically runs $154,000–$249,500 across 33 roles with salary data.

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View all roles at Palo Alto Networks

At a glance

TL;DR · Senior Technical Support Engineer

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As a Senior Technical Support Engineer ( SASE | Prisma SD-WAN | CNGFW/VM ), you will serve as a technical authority and backbone for enterprise customers navigating complex architectural challenges at the intersection of networking and security. You will lead the resolution of critical issues involving Prisma Access, GlobalProtect, and cloud-managed service configurations while mentoring junior engineers and collaborating with Product Management to influence future offerings. Day-to-day responsibilities include performing deep-dive packet analysis using Wireshark, debugging BGP peering and SD-WAN integrations, and managing security policies like SSL Decryption and WildFire. You will utilize tools such as MTR and Curl while leveraging expertise in TCP/IP, OSPF, IPsec VPNs, and ZTNA. The role focuses on solving complex routing and connectivity problems within hybrid environments to ensure seamless SASE deployment for premium enterprise accounts.

Skills

SASE Prisma Access GlobalProtect SD-WAN BGP Wireshark TCP/IP OSPF IPsec VPN SSL/TLS ZTNA SWG CASB SAML 2.0 Okta Azure AD Python PowerShell Curl MTR

What you'll do

Resolve complex technical issues involving Prisma Access, GlobalProtect, and cloud-managed service configurations.
Debug routing and connectivity issues across hybrid environments including SD-WAN integrations and BGP peering.
Perform deep-dive packet and log analysis to provide Root Cause Analysis for high-priority incidents.
Manage and optimize security policies such as SSL Decryption, DLP, and Advanced Threat Protection.
Collaborate with Product Management and Engineering to influence product improvements based on customer feedback.
Create technical documentation, knowledge base articles, and lead internal training sessions for the team.
Mentor junior engineers and share expertise to foster a culture of continuous learning.
Provide 24/7 coverage including mandatory weekend, holiday shift work, and on-call rotations.

What we're looking for

5+ years of experience in a technical support or systems engineering role.
At least 2 years of experience focused on SASE or Cloud Security.
Deep hands-on experience with SASE platforms, specifically Prisma Access.
Mastery of networking protocols including TCP/IP, BGP, OSPF, IPsec VPNs, SSL/TLS, and Web proxy.
Strong understanding of security concepts such as ZTNA, SWG, and CASB.
Proficiency in network and API troubleshooting tools like Wireshark, MTR, and Curl.
Excellent written and verbal communication skills.
Work authorization.

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