This role pays more than
67%
of similar roles. Most pay
$174,950–$218,563
— the shaded band above.
At the midpoint, this role pays about
$212k
versus about
$197k
for comparable roles.
Based on 240 similar postings.
Employer
About Twilio
Twilio is a cloud communications platform that provides APIs and software, allowing developers to embed voice, messaging, video, and email functionalities directly into their applications.
Twilio currently has
36 open roles
on FindRole.
Listed pay typically runs
$155,520–$194,400
across 33 roles with salary data.
Senior Technical Program Manager, Services Tools & Diagnostics joins the Global Customer Services Strategy & Operations team to build the technical foundation powering service delivery workflows for Technical Account Management and Professional Services. This role sits at the intersection of engineering and program management, requiring a hands-on builder to architect systems for account health observability, intelligent routing, and automated knowledge retrieval. You will develop AI workflows using the Anthropic Claude API, Claude Agent SDK, and Model Context Protocol servers while integrating tools like Slack, Jira, Zendesk, Grafana, Salesforce, Tableau, Looker, and Airtable. Candidates must possess production-quality proficiency in Python or TypeScript, advanced SQL skills, and deep experience with RAG architectures and prompt engineering. You will translate complex technical behaviors into plain language for executive audiences while ensuring high reliability across automated systems to improve resolution rates and product adoption.
What does a Technical Program Manager earn in Remote?
Median $210285 from 30 postings across 17 companies.
Architect and build systems for account health observability, intelligent routing, knowledge retrieval, and workflow automation.
Develop AI workflows using Anthropic Claude APIs and MCP servers to connect agents to internal tools like Slack and Jira.
Design decision frameworks to determine when systems should act autonomously versus requiring human intervention.
Build production-quality dashboards and integrations across Grafana, Salesforce, Tableau, Looker, and Airtable.
Manage the lifecycle of AI features through versioning, evaluation frameworks, A/B testing, and performance measurement.
Instrument technical metrics like retrieval accuracy and success rates to track business outcomes like resolution rate and cost-per-ticket.
Translate complex system behaviors into plain language for executive audiences while maintaining detailed technical documentation.
What we're looking for
7+ years of experience building production software or technical systems in roles like platform engineering, solutions architecture, or technical program management.
Production-quality proficiency in Python and/or TypeScript with fluency in REST API integration fundamentals.
Hands-on experience building AI systems using LLMs, including tool use, prompt architecture, and deploying MCP servers.
Deep understanding of LLM mechanics, RAG architectures, prompt engineering patterns, and agent frameworks.
Advanced SQL skills, including analytical queries against columnar stores like ClickHouse.
Experience developing dashboards and applications across Grafana, Salesforce, Tableau, Looker, and Airtable.
Strong engineering practices including Git version control, code reviews, CI, and least-privilege data handling.
Ability to translate business requirements into technical specifications and explain complex behaviors to non-technical stakeholders.