Senior Staff Product Manager, Product Support Expert Experiences

Intuit

Confirmed live today High trust

Quick summary

Work type
On-site
Location
San Diego, CAMountain View, CA
Salary
$189,500–$256,000 / yr
Posted
2 days ago
Freshness
Confirmed live today

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $199k
This role $223k
$155k most similar roles pay here $267k

This role pays more than 69% of similar roles. Most pay $173,025–$225,450 — the shaded band above. At the midpoint, this role pays about $223k versus about $199k for comparable roles.

Based on 240 similar postings.

Employer

About Intuit

Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology

Intuit currently has 188 open roles on FindRole.

Listed pay typically runs $202,500–$274,000 across 166 roles with salary data.

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View all roles at Intuit

At a glance

TL;DR · Senior Staff Product Manager, Product Support Expert Experiences

As a Senior Staff Product Manager, Product Support Expert Experiences on the Digital Help team, you will own the product roadmap for the AI-powered Digital Assistant and Voice experience. You will build seamless, high-trust connections between customers and credentialed tax professionals, bookkeepers, and accountants. Your daily work involves partnering with engineering, design, data science, and operations teams to identify platform synergies and translate behavioral data into prioritized product bets. You will integrate advanced capabilities from the conversational AI, voice, and large language model space while ensuring a global-by-design approach for international users. The role requires expertise in machine learning concepts like retrieval-augmented generation and intent classification to solve complex problems in the Virtual Expert Platform. You must utilize experimentation and cohort analysis to improve how customers connect with professional experts across the global ecosystem.

What does a Product Manager earn in California?

Median $223650 from 158 postings across 41 companies.

See salary data

What you'll do

  • Define and own the product roadmap for AI-powered Digital Assistant and Voice experiences.
  • Deliver seamless connections between customers and tax, bookkeeping, and accounting professionals.
  • Translate customer empathy and behavioral data into prioritized product bets.
  • Integrate new capabilities from conversational AI, voice, and LLM technologies into the platform.
  • Execute a global-by-design approach to serve users across different geographic regions.
  • Break down high-level platform visions into actionable, milestone-driven execution plans for engineering teams.
  • Identify and deliver platform synergies across Intuit's global product ecosystem.

What we're looking for

  • 8+ years of product management experience delivering consumer or enterprise SaaS products.
  • Experience with applied AI, conversational AI, or voice experience platforms (preferred).
  • Demonstrated ability to take products from 0 to 1 and scale them while navigating ambiguity.
  • Deep fluency with AI and ML concepts including LLMs, conversational interfaces, RAG, or intent classification.
  • Strong data acumen using behavioral signals, experimentation, and cohort analysis to prioritize and measure results.
  • Outstanding written and verbal communication skills to align senior stakeholders and distributed teams.
  • A global-by-design mindset to serve customers and professionals across different geographies.
  • Bachelor's degree in Computer Science, Engineering, Mathematics, or a related technical discipline; MBA (preferred).

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