Senior Software Engineer, Community Support Engineering

Airbnb

Confirmed live 9 days ago High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$195,000–$220,000 / yr
Posted
24 days ago
Freshness
Confirmed live 9 days ago

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $189k
This role $208k
$117k most similar roles pay here $247k

This role pays more than 68% of similar roles. Most pay $159,481–$217,725 — the shaded band above. At the midpoint, this role pays about $208k versus about $189k for comparable roles.

Based on 240 similar postings.

Employer

About Airbnb

Founded in 2008 and formerly known as AirBed & Breakfast, Inc., Airbnb is a global marketplace connecting travelers with hosts who offer unique accommodations, ranging from private rooms to entire homes. It operates a massive digital platform for booking stays, experiences, and travel services worldwide.

Airbnb currently has 65 open roles on FindRole.

Listed pay typically runs $200,000–$240,000 across 51 roles with salary data.

Most-posted roles

View all roles at Airbnb

At a glance

TL;DR · Senior Software Engineer, Community Support Engineering

As a Senior Software Engineer on the Agent Core Products team within Community Support Engineering, you will develop core software and infrastructure that empower global support agents. You will work cross-functionally with product and design teams to execute business strategies, drive the full development cycle from technical design to launch, and build high-quality, reusable frontend web components. Your role involves designing server-side APIs, collaborating with Machine Learning and Generative AI Engineers to improve support systems, and mentoring junior developers. You will utilize a technical stack including JavaScript, TypeScript, React, GraphQL, HTML, CSS, and Java or Kotlin. The work focuses on solving complex problems in the product area of internal tools for customer support operations, specifically aiming to improve agent experience and service quality through scalable architecture and advanced AI-driven features.

What does a Software Engineer earn in Remote?

Median $204500 from 415 postings across 57 companies.

See salary data

What you'll do

  • Lead the full development cycle including technical design, development, test automation, and product launch.
  • Build high-quality, reusable frontend web components while maintaining performance and scalability.
  • Design and implement server-side APIs to support frontend requirements with clear separation of concerns.
  • Collaborate with Machine Learning and Generative AI engineers to improve community support systems.
  • Provide critical input on technical direction during engineering design discussions.
  • Mentor junior developers and provide feedback on code, design documents, and product specifications.
  • Drive cross-functional initiatives with product and design teams to execute business strategies.

What we're looking for

  • 6+ years of industry experience.
  • Bachelor’s or Master’s degree in Computer Science (preferred).
  • Experience architecting frontend systems and owning end-to-end features and cross-team integrations.
  • Experience building large web applications using JavaScript/TypeScript, React, and GraphQL.
  • Fluency in HTML, CSS, and related web technologies.
  • Demonstrated excellence in accessibility, performance optimization, and paved-path client practices.
  • Proficiency in one or more back-end server languages such as Java or Kotlin.
  • Experience building UI for AI-driven features including supervised machine learning and Generative AI.

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