Senior Product Associate, Payments Value Added Services

What you'll do

• Manage the daily operations and roadmap for in-market tokenization and credential-management products.
• Write requirements, epics, and user stories with clear acceptance criteria while maintaining a prioritized backlog.
• Support client onboarding, handle escalations, and manage incident follow-through with engineering and operations.
• Coordinate with engineering on release planning, production readiness, and testing.
• Analyze product and client data to identify improvements and track performance metrics.
• Maintain product documentation, including developer-facing guides and FAQs.
• Support a delivery workstream for the next-generation payment credential platform.
• Communicate status, risks, and next steps to internal and external stakeholders.

What we're looking for

• 3+ years of experience in product management or a relevant domain such as payments, fintech, or technology.
• Knowledge of the product development life cycle, including discovery and requirements definition.
• Ability to write clear requirements, epics, and user stories.
• Working knowledge of data analysis and comfort using data to inform decisions.
• Strong written and verbal communication skills to work with engineering and cross-functional partners.
• Bachelor's degree or equivalent practical experience.
• Some travel is required.
• Background in payments, financial technology, or financial infrastructure (preferred).
• Familiarity with APIs, webhooks, and developer-facing documentation (preferred).
• Working knowledge of card payments, including authorization, token lifecycle, and PCI data handling (preferred).
• Experience working with payment integrators, orchestration services, or credential vault providers (preferred).
• Experience working in a matrixed organization (preferred).
• Familiarity with AI tooling, such as workflow automation or generative AI (preferred).