Senior Operations Manager, Web Application & Product Operations

Abbott

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Sylmar, CA
Salary
$130,700–$261,300 / yr
Posted
8 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $185k
This role $196k
$115k most similar roles pay here $277k

This role pays more than 63% of similar roles. Most pay $155,000–$215,175 — the shaded band above. At the midpoint, this role pays about $196k versus about $185k for comparable roles.

Based on 240 similar postings.

Employer

About Abbott

Abbott Laboratories is a global healthcare company that manufactures and markets a broad and diversified line of health care products including diagnostics, medical devices, nutritionals, and branded generic pharmaceuticals. Industry: Healthcare & Medical Devices

Abbott currently has 90 open roles on FindRole.

Listed pay typically runs $99,300–$198,700 across 89 roles with salary data.

Most-posted roles

View all roles at Abbott

At a glance

TL;DR · Senior Operations Manager, Web Application & Product Operations

The Senior Operations Manager – Web Application & Product Operations leads the end-to-end operational lifecycle of remote care software, overseeing Tier 2 application support, change request governance, and hypercare management. This role is responsible for ensuring the reliability and performance of web applications by managing incident resolution, defining SLAs, and coordinating with cross-functional teams including SRE, DevOps, and Engineering. The position involves managing the Change Advisory Board, establishing operational readiness standards, and overseeing large-scale migrations or releases. Candidates must possess expertise in web application architecture, APIs, distributed systems, and cloud platforms like AWS, Azure, or GCP. Proficiency with monitoring tools such as New Relic, Datadog, Splunk, and Grafana is required to manage high-severity incidents and drive continuous improvement in automation and process efficiency for customer-facing product portfolios within the remote care domain.

What you'll do

  • Lead a global Tier 2 support organization to troubleshoot and resolve issues for customer-facing web applications.
  • Manage the intake, prioritization, and approval process for change requests across multiple product lines.
  • Operate the Change Advisory Board (CAB) to ensure compliance with internal controls and audit requirements.
  • Establish operational readiness standards including capacity, observability, and supportability for new releases.
  • Plan and execute Hypercare periods for major releases to ensure real-time monitoring and rapid issue triage.
  • Develop and maintain KPIs, service metrics, and user-impact dashboards to track performance.
  • Lead and mentor a team of operations analysts, Tier 2 engineers, and support specialists.
  • Drive continuous improvement initiatives in automation, monitoring, and process efficiency.

What we're looking for

  • 10+ years of experience in software operations, production support, or technical program management.
  • Strong understanding of web application architecture, APIs, distributed systems, and cloud platforms (AWS/Azure/GCP).
  • Demonstrated expertise in high-severity incident management and postmortem processes.
  • Experience managing Change Request or Release Management processes in an agile environment.
  • Proficiency with monitoring and logging tools such as New Relic, Datadog, Splunk, or Grafana.
  • Proven ability to influence cross-functional teams and communicate effectively with senior leadership.
  • Familiarity with ITIL processes, SRE practices, or ISO/SOC compliance is preferred.
  • Experience managing global teams and 24x7 operational models is preferred.

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