Senior Operations Engineer, Retail Store Operations & Support - Retail & Marcom Engineering

Apple Inc

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Work type
On-site
Location
Austin, TX
Posted
today

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Similar $182k
$138k most similar roles pay here $223k

This listing doesn't post a salary. Most similar roles pay $150,000–$214,925.

Based on 240 similar postings.

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About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 969 open roles on FindRole.

Listed pay typically runs $163,300–$272,100 across 756 roles with salary data.

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TL;DR · Senior Operations Engineer, Retail Store Operations & Support - Retail & Marcom Engineering

As a Senior Operations Engineer on Apple's IS&T Retail Engineering Operations & Support team, you will play a pivotal role in maintaining the technology that powers both online and physical retail operations for over 500 stores globally. Your responsibilities include building and extending GenAI agents to enhance incident detection and resolution, developing deep technical expertise across critical systems like Point of Sale and Apple Financial Services, and leading root cause analysis with precision. You will collaborate closely with engineering, SRE, and business teams to drive process improvements and ensure clarity in complex technical issues for all stakeholders. This hands-on role requires experience with tools such as ServiceNow, Jira, Splunk, and scripting languages like Python, alongside a strong background in networking fundamentals and root cause analysis across distributed systems.

What you'll do

  • Build and extend GenAI agents to improve incident detection and resolution across critical systems.
  • Develop deep technical expertise in transactional systems like Point of Sale and Apple Financial Services for complex issue resolution.
  • Lead root cause analysis using application logs, telemetry, and ML-driven insights to drive process improvements.
  • Design and develop functional requirements and support documentation for automation initiatives aimed at process improvement.
  • Partner with engineering teams and business stakeholders to enhance product delivery and service quality through continuous improvement.
  • Coordinate global support functions with distributed team members to ensure consistent execution of support activities.
  • Participate in on-call rotations to provide critical support for applications and services, including non-standard hours coverage.

What we're looking for

  • 5+ years of experience supporting critical customer-facing systems in high-volume production environments.
  • Deep technical ownership and hands-on troubleshooting skills for transactional systems like Point Of Sale and Apple Financial Services.
  • 3+ years of practical experience with Splunk, including dashboard creation and alert configuration for incident resolution.
  • Strong root cause analysis skills using application logs, telemetry, and customer feedback across complex multi-system environments.
  • Experience building and extending GenAI agents and automation to scale incident detection and resolution.
  • Hands-on experience with incident management platforms like ServiceNow and issue tracking tools like Jira.
  • Excellent communication skills for conveying technical issues clearly to both technical and non-technical stakeholders.

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