Senior Customer Success Manager - Italian Speaking

MongoDB

Hybrid

Quick summary

Work type: Hybrid
Location: Rome, ItalyMilan, Italy
Posted: 13 days ago
Nearby: 1 role within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $188k

$147k most similar roles pay here $228k

This listing doesn't post a salary. Most similar roles pay $160,400–$214,900.

Based on 239 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 287 open roles on FindRole.

Listed pay typically runs $126,500–$209,000 across 104 roles with salary data.

Most-posted roles

View all roles at MongoDB

At a glance

TL;DR · Senior Customer Success Manager - Italian Speaking

Apply Now Log in to save

As a Customer Success Manager at MongoDB, you will join a dynamic team focused on ensuring customer satisfaction and driving business growth through technical expertise and strategic account management. Your daily responsibilities include acting as the primary point of contact for high-value customers, guiding them through their technology journey with MongoDB, and collaborating closely with internal teams to resolve complex issues and expand product usage. Ideal candidates have 7+ years of experience in Customer Success or Technical Account Management roles, a strong background in database and cloud technologies, and fluency in both Italian and English. You will leverage tools like Gainsight and Salesforce to document interactions and forecast business performance, while also contributing to the development of new processes and best practices within the Customer Success program.

Skills

MongoDB AWS Gainsight Salesforce.com CI/CD Kubernetes Docker PostgreSQL Oracle(Database) Azure GoogleCloudPlatform DevOps Scrum Agile Linux Python MetricaTools Jira Confluence

What you'll do

Work as a strategic advisor to customers, providing guidance on MongoDB best practices and technology strategy.
Guide customers through the customer journey to accelerate their time-to-value from MongoDB.
Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans.
Facilitate resolution of high-stakes customer challenges and expand MongoDB usage through optimized solutions.
Collect feedback from customers to inform internal teams on how to build a stronger product and go-to-market strategy.

What we're looking for

7+ years experience in Customer Success, Technical Account Management, or related roles.
Proven track record of managing customer health and revenue realization for large enterprise clients.
Strong technical background with a passion for advocating on behalf of customers.
Ability to operate autonomously and make critical decisions impacting customer outcomes.
Entrepreneurial mindset to develop new processes and practices for serving customers.
Fluent in Italian and English, working closely with cross-functional teams.

Save