Senior Customer Experience Program Manager | Microsoft Careers

Microsoft

Quick summary

Work type
On-site
Location
Atlanta, GA
Salary
$119,800–$234,700 / yr
Posted
6 days ago
Closes
Dec 7, 2026
Nearby
99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $186k
This role $177k
$106k most similar roles pay here $248k

This role pays more than 60% of similar roles. Most pay $177,250–$195,400 — the shaded band above. At the midpoint, this role pays about $177k versus about $186k for comparable roles.

Based on 240 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 1577 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 1405 roles with salary data.

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At a glance

TL;DR · Senior Customer Experience Program Manager | Microsoft Careers

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As a Senior Customer Experience Program Manager within Microsoft’s Mission Critical Services team for Windows, you will lead strategic customer engagements to drive adoption and satisfaction of enterprise solutions. Your day-to-day involves orchestrating end-to-end service delivery, coordinating rapid incident response, and facilitating feedback loops that influence product improvements. You’ll leverage diagnostic insights and AI to optimize Windows functionality and reliability, ensuring premium Commercial customers experience the best possible service. The role requires deep technical expertise in scripting (PowerShell), enterprise device management tools like Intune and ConfigMgr, and a solid understanding of Windows servicing architecture. Additionally, you will collaborate with engineering and support teams to advocate for customer needs and manage complex engagements involving update servicing and deployment coordination.

Skills

PowerShell Intune ConfigMgr CI/CD Microsoft CRM IcM Postman Kubernetes Terraform AWS Azure GitHub GitLab Jira Confluence Prometheus Grafana Python SQL

What you'll do

  • Lead end-to-end customer engagement lifecycles to ensure alignment with program goals.
  • Coordinate engineering escalations and post-incident reviews to resolve issues and improve reliability.
  • Facilitate regular service reviews and change communications to maintain transparency and drive success.
  • Capture and relay customer feedback to engineering and product teams for continuous improvement.
  • Identify growth opportunities and support sales engagements to manage onboarding readiness.

What we're looking for

  • 4+ years experience in engineering, product management, data analysis, or product development.
  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field.
  • Experience with Microsoft support and telemetry tools to drive insights and improve customer outcomes.
  • Familiarity with scripting and automation (e.g., PowerShell) for streamlined engagement processes.
  • Solid understanding of Windows servicing architecture and enterprise deployment tools like Intune and ConfigMgr.
  • Proven expertise in incident management, escalation handling, and post-incident analysis.

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