Senior Conversation Designer

Intuit

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Quick summary

Work type
On-site
Location
Mountain View, CASan Diego, CA
Salary
$155,500–$210,500 / yr
Posted
13 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $199k
This role $183k
$145k $252k
below market most similar roles pay here above market

This role pays less than 58% of similar roles. Most pay $161,875–$236,812 — the blue band above. At the midpoint, this role pays about $183k versus about $199k for comparable roles.

Based on 240 similar postings.

Employer

About Intuit

Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology

Intuit currently has 255 open roles on FindRole.

Listed pay typically runs $202,500–$274,000 across 236 roles with salary data.

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At a glance

TL;DR · Senior Conversation Designer

The Senior Conversation Designer - AI Conversation Design joins the QuickBooks Digital Experiences team as a Staff Design Technologist to shape customer-facing AI conversational experiences. This role involves designing, training, and evaluating conversational AI agents, specifically chatbots and voice assistants. Key responsibilities include developing end-to-end conversation principles, playbooks, and design strategies while building AI skills like Claude Code to generate golden datasets for benchmarking. The position requires performing offline and online AI answer evaluations using LLM-as-a-judge models and human-in-the-loop processes. Candidates must possess expertise in language modeling, RAG, and NLU, alongside a working understanding of Python, HTML, XML, and regex to create dynamic dialog-flows. The work focuses on making AI-powered features intuitive and trustworthy for small and medium business owners.

What you'll do

  • Identify and prioritize opportunities to improve customer experiences in chatbots and voice assistants.
  • Develop end-to-end conversation principles, design strategies, and playbooks for stakeholders.
  • Build AI skills to generate golden datasets for AI evaluations.
  • Design intuitive, transparent, and trustworthy AI-powered features for diverse users.
  • Perform offline and online AI answer evaluations at scale using LLM-as-a-judge and human-in-the-loop models.
  • Drive multiple projects while meeting deadlines, quality standards, and business metrics.

What we're looking for

  • Design experience, including conversation design experience and working on AI agentic platforms.
  • Expertise in building simple AI tools like Claude Code to deliver golden datasets and analyze user response trends.
  • Knowledge of language modeling and machine learning frameworks including NLUs, RAG, and Claude Code.
  • Working understanding of code including HTML, Python, XML, and regex to create dynamic dialog-flows using Boolean logic.
  • Experience in conducting user research, usability testing, experiment design, and data analysis.
  • Demonstrated ability to integrate AI tools into design workflows to improve quality, speed, or exploration.
  • Strong leadership skills with a proven track record of managing stakeholders and mentoring team members.
  • Undergraduate degree required; certifications in Interaction Design, HCI, Psychology, Computer Science, or Prompt Engineering preferred.

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