below marketmost similar roles pay hereabove market
This role pays more than
52%
of similar roles. Most pay
$161,825–$215,000
— the blue band above.
At the midpoint, this role pays about
$197k
versus about
$188k
for comparable roles.
Based on 240 similar postings.
Employer
About Dell Technologies
Dell Technologies is a US-based technology company that designs and sells PCs, servers, storage and networking hardware, along with related software and IT services. Its product lines include the XPS, Latitude and Alienware PCs and the PowerEdge server and PowerStore storage families.
Dell Technologies currently has
102 open roles
on FindRole.
Listed pay typically runs
$174,000–$236,250
across 88 roles with salary data.
The Senior Consultant, Project Program Management joins the Project Program Management team to own the strategic direction of the self-serve portfolio. This role involves setting the Annual Operating Plan, driving the Services Modernization agenda, and directing Consultant-level program managers across product, voice, web, and portal channels. Key responsibilities include defining enterprise measurement frameworks for performance, building executive-ready business cases, and aligning engineering and product leadership around shared roadmaps. The position requires expertise in conversational and agentic AI, intent modeling, NLU, and B2B services APIs. Candidates must demonstrate proficiency with portfolio tools, BI, and enterprise measurement frameworks. The work focuses on solving digital customer support challenges by modernizing self-serve experiences and managing complex, multi-year modernization strategies within a large, matrixed global organization.
Own the CSG Annual Operating Plan by setting priorities, investment cases, and success metrics for the self-serve portfolio.
Drive the Services Modernization strategy and align engineering, product, and support leadership on a shared roadmap.
Direct and coordinate Consultant-level program managers to ensure cross-channel roadmaps align with a single strategy.
Define the enterprise measurement framework for self-serve performance and hold teams accountable for utilization and containment targets.
Build and present executive-ready strategy, roadmap, and business-case materials to senior leadership and cross-functional stakeholders.
Influence and align senior stakeholders and engineering leaders across the organization without direct authority over their resources.
What we're looking for
15+ years of experience in program management, product strategy, or digital customer support, including experience directing other program managers.
Demonstrated experience setting up annual operating plans and driving multi-year modernization strategies for large digital or self-serve organizations.
Strong track record shaping strategy across conversational/voice AI, embedded product support, web self-serve, and B2B portal/API experiences.
Executive-level stakeholder management and communication skills with a track record of influencing senior leadership and directing cross-functional teams without direct authority.
Deep experience with portfolio tools, BI, and enterprise measurement frameworks.
Experience operating across large, matrixed, global organizations.
Bachelor’s degree; advanced degree a plus (preferred).
Familiarity with server and storage product and support environments (preferred).
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