Senior Backend Engineer, Customer Support Platform

Wise

Confirmed live today High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Budapest, HungaryLondon, United Kingdom
Posted: 41 days ago
Freshness: Confirmed live today
Closes: Aug 11, 2126
Nearby: 16 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $188k

$141k most similar roles pay here $245k

This listing doesn't post a salary. Most similar roles pay $151,356–$225,000.

Based on 240 similar postings.

Employer

About Wise

Wise (formerly TransferWise) is a global technology company specializing in international money transfers and multi-currency accounts, offering transparent low-cost foreign exchange for individuals and businesses. Industry: Financial Technology & International Payments

Wise currently has 48 open roles on FindRole.

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At a glance

TL;DR · Senior Backend Engineer, Customer Support Platform

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As a Senior Backend Engineer – Customer Support Platform, you will join the Getting Help team to scale and refine the support ecosystem for high-traffic chat interfaces, self-service tools, and FAQs. You will be responsible for engineering the logic and user experience that connects customers to Generative AI capabilities while building robust, scalable architecture to handle hundreds of thousands of monthly sessions. Your daily work involves designing technical solutions that balance latency, throughput, and scalability within a distributed systems environment. The role requires expertise in Java 25, Spring Boot 4, REST APIs, microservices, and CI/CD pipelines. You will also provide product stewardship by ensuring projects deliver measurable value to customers. This position addresses the challenge of providing seamless automated support for global financial services through sophisticated backend engineering and high-scale system design.

What does a Backend Engineer earn?

Median $206000 from 35 postings across 16 companies.

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Skills

Java Spring Boot Microservices REST APIs Distributed Systems CI/CD Generative AI Backend Engineering Scalable Architecture Web Development Agile

What you'll do

Engineer the logic and user experience connecting customers to Generative AI capabilities.
Build robust, scalable backend architecture for high-traffic chat interfaces and self-service platforms.
Design technical solutions that balance latency, throughput, and scalability within a distributed systems environment.
Develop clean, maintainable code using Java, Spring Boot, and microservices architectures.
Take end-to-end ownership of complex problems by proposing architecture and driving projects to completion.
Use data and customer insights to prioritize features that solve real pain points.
Mentor junior engineers and foster a culture of continuous learning and technical excellence.
Communicate complex technical concepts clearly to non-technical stakeholders and cross-functional teams.

What we're looking for

6+ years of experience in backend engineering.
Proficiency in distributed systems, architectural trade-offs, and writing clean code.
Experience with web development technologies including REST APIs, microservices, and CI/CD pipelines.
Ability to design technical solutions balancing latency, throughput, and scalability.
Proven ability to communicate complex technical concepts to non-technical stakeholders.
Experience in a fast-paced fintech environment (preferred).
Willingness to work from the office 3 days a week in Budapest or London.