Senior AI Support & Enablement Engineer

What you'll do

• Build, configure, and maintain enterprise AI connectors and integration points like SSO, RBAC, and Microsoft Graph.
• Implement and operate Control Plane guardrails for agentic capabilities, including identity, data, and autonomy controls.
• Provide L2/L3 technical support for platform defects, connector failures, and model or runtime issues.
• Deliver user enablement through onboarding, training sessions, how-to guides, and adoption guidance.
• Serve as the primary point of contact for high-touch groups to capture needs and provide responsive support.
• Execute provisioning and entitlement hygiene for license management and vendor admin configurations.
• Maintain logging, telemetry, and observability pipelines to support monitoring and incident investigation.
• Evaluate vendor feature requests for technical risk and coordinate with Risk, Legal, and Security teams.

What we're looking for

• 2+ years of experience in integration/platform engineering, identity & access engineering, or enterprise SaaS administration.
• Working knowledge of SSO/SAML/OIDC, SCIM provisioning, RBAC design, and enterprise identity platforms.
• Exposure to integrating enterprise applications via APIs, API gateways like Apigee, Microsoft Graph, or MCP-based patterns.
• Familiarity with AI platform administration including Microsoft 365 Copilot, ChatGPT Enterprise, or Anthropic Claude.
• Understanding of agentic AI risk concepts, control-plane design, and guardrails.
• Familiarity with observability/logging tooling and FinOps/usage reporting for SaaS or cloud platforms.
• Ability to produce and maintain technical runbooks, architecture documentation, and registry/evidence artifacts.
• Experience in financial services or another highly regulated industry (preferred).