Senior Ad Product Quality Analyst

What you'll do

• Troubleshoot web-based advertising platforms and mobile apps to reproduce and resolve client-impacting issues.
• Triage and investigate technical problems that prevent customers from successfully using the ads platform.
• Participate in client-facing calls to provide direct technical support and resolution.
• Create technical product documentation, training materials, and scalable tools for frontline support teams.
• Manage a backlog of software bugs and prioritize high-impact improvements with Product and Engineering teams.
• Analyze usage data and system stability to identify trends and provide actionable recommendations for improvement.
• Perform pre-release QA and UAT to ensure new updates do not disrupt the customer experience.

What we're looking for

• Bachelor's degree in engineering, mathematics, a technical field, or equivalent practical experience.
• 5+ years of post-grad industry experience in digital advertising operations, analytics, or a related field (or a Master's with 4+ years).
• Experience troubleshooting and resolving customer issues related to ad tech products and platforms.
• Expert troubleshooting of front- and back-end web applications (preferred).
• Experience sizing the impact of client-facing issues and setting priority (preferred).
• Experience working with large data sets using SQL, Python, and visualization tools like Looker or Tableau (preferred).
• Excellent verbal and written communication skills with high attention to detail (preferred).
• Expert project management skills and experience with agile product development lifecycle using Jira (preferred).