below marketmost similar roles pay hereabove market
This role pays less than
98%
of similar roles. Most pay
$126,750–$212,112
— the blue band above.
At the midpoint, this role pays about
$80k
versus about
$169k
for comparable roles.
Based on 240 similar postings.
Employer
About Cognizant
Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.
Cognizant currently has
438 open roles
on FindRole.
Listed pay typically runs
$100,000–$135,000
across 285 roles with salary data.
As a Salesforce Production Support Engineer, you will join the Salesforce support team to ensure the stability and continuous availability of the Salesforce Service Cloud platform. You will manage and resolve L2/L3 production incidents while meeting established service level agreements. Your daily responsibilities include troubleshooting complex issues, monitoring platform performance, performing root cause analysis, and supporting Service Cloud administration, configuration, and deployments. You will work with Apex, Flows, Lightning Web Components, Aura components, and system integrations using REST/SOAP APIs and middleware solutions. The role requires proficiency in user management, reporting, and release management processes. You will solve technical problems to improve platform stability and reduce recurring incidents within a complex enterprise environment to deliver seamless business and customer experiences.
Salesforce
Service Cloud
Apex
Lightning Web Components
LWC
Aura
Flows
SOAP API
Middleware
Root Cause Analysis
Release Management
Deployment
Production Support
Salesforce
Service Cloud
Apex
Lightning Web Components
LWC
Aura
Flows
SOAP API
Middleware
Data Management
Root Cause Analysis
Change Management
Release Management
Debugging
Monitoring