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This listing doesn't post a salary. Most similar roles pay
$127,587–$214,625.
Based on 240 similar postings.
Employer
About Cognizant
Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.
Cognizant currently has
330 open roles
on FindRole.
Listed pay typically runs
$100,000–$135,000
across 211 roles with salary data.
The Salesforce Production support engineer joins the Salesforce support team to ensure the stability, performance, and continuous availability of the Salesforce Service Cloud production environment. This role involves responding to, triaging, and resolving L2/L3 production incidents while meeting established SLAs. Daily responsibilities include troubleshooting issues across Apex, Flows, Lightning Web Components, and Aura components, as well as monitoring production health, governor limits, integration queues, and batch processes. The engineer will conduct root cause analysis, manage user administration, and support data management and release activities. Required technical skills include experience with REST/SOAP APIs, middleware platforms, and Salesforce debugging tools. The work focuses on maintaining Service Cloud functionality, including case management, assignment rules, and escalation rules, to minimize disruption and deliver a seamless customer service experience.